Pamela Gadiano
Manor
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Allied Universal Security
Austin, TX
08.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in processes.
- Coordinated communication between clients and security personnel to enhance service delivery.
- Maintained accurate appointment schedules using electronic booking systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored security systems and reported incidents to management for prompt resolution.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Patrol Officer
Guard Texas
Austin, TX
12.2024 - 07.2025
- Monitored and patrolled designated areas to ensure safety and security compliance.
- Responded promptly to incidents, managing situations with professionalism and efficiency.
- Conducted thorough investigations of suspicious activities, documenting findings accurately.
- Collaborated with local law enforcement on criminal cases and community safety initiatives.
- Provided customer service support, addressing inquiries and concerns from the public effectively.
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
Restaurant Waiter
Pluckers
Austin, TX
06.2024 - 10.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Coordinated food and beverage orders efficiently to maintain service flow during peak hours.
- Trained new staff on restaurant protocols, improving team performance and consistency.
- Managed multiple tables simultaneously while ensuring timely delivery of orders.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Cultivated warm relationships with regular customers.
Assistant Manager
Panda Express
Manor, TX
04.2020 - 05.2023
- Trained and mentored team members on operational procedures and customer service standards.
- Developed staff scheduling to optimize labor efficiency and maintain service quality.
- Implemented inventory management practices to ensure product availability and minimize waste.
- Analyzed sales data to identify trends, enhancing promotional strategies and menu offerings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Texas State University
San Marcos, TX05-2028
Associate of Science - Business Administration And Management
Austin Community College
Austin, TX05-2026
Skills
- Time management
- Organization skills
- Data entry
- Telephone skills
- Customer/Client relations
- Critical Thinking
- Works well under intense pressure
- Financial Handling
- Administrative support
- Documentation and reporting
- Customer Service
- Security awareness
Timeline
Receptionist
Allied Universal Security
08.2025 - Current
Patrol Officer
Guard Texas
12.2024 - 07.2025
Restaurant Waiter
Pluckers
06.2024 - 10.2024
Assistant Manager
Panda Express
04.2020 - 05.2023
High School Diploma -
Texas State University
Associate of Science - Business Administration And Management
Austin Community College