Ella Garcia
Austin,TX
Summary
Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student
University Of Texas At Austin
Austin, CO
08.2021 - Current
- Attended classes or courses to attain subject mastery and formal recognition.
- Applied course concepts by attending small group discussions and re-summarizing with classmates.
- Compiled data from surveys to assess student satisfaction levels.
- Planned and completed group projects, working smoothly with others.
- Facilitated communication between students and university administration staff.
- Devoted time outside of class to do homework, labs or class preparation.
- Collaborated with peers to develop innovative solutions for educational challenges, more specifically within prisons in the State of Texas.
- Developed professional communication skills through structured presentations.
- Researched new initiatives to improve student life on campus through means of environmental enrichment.
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Joined extracurricular activities to explore interests or passions outside classroom.
- Managed the full-time workload of a double major while maintaining a part-time job.
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Learned new methods, processes and procedures for research and writing.
- Developed exemplary writing skills to effectively inform on or defend a topic.
- Applied pillars of sustainability to given scenarios through landscapes and seascapes.
- Studied and applied past environmental law to current environmental issues.
- Trained in how to apply conservation practices to major regions across the globe to developed sustainable societies.
- Trained in complex geographical concepts through visual aids and hands-on activities.
- Obtained basic training in GIS software use.
- Studied the changing climate through archeological records in order to mitigate future needs.
Restaurant Hostess
Westwood Country Club
Austin, TX
05.2021 - Current
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Informed patrons of establishment specials and promotions.
- Directed patrons to lounges and waiting areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Took beverage orders and served drinks during peak meal times.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Spoke with patrons to drive satisfaction with food and service.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Received and recorded patrons' dining reservations.
- Assisted with setting up banquet rooms for special events.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Helped service staff handle demand by distributing food and beverages.
- Answered phones promptly to record and confirm reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Built positive relationships with other front-of-house and kitchen staff.
- Stocked server areas with supplies before, during and after shifts.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Greeted customers and escorted them to their tables.
- Assigned patrons to suitable tables according to server rotation.
- Checked identification of patrons ordering alcoholic beverages when necessary.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Adhered to all safety regulations set forth by the restaurant management team.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Managed reservations, waitlists, and special requests for large parties.
- Took reservations from patrons by phone or online.
- Assisted in the onboarding of new hires, providing guidance on job duties and expectations.
- Monitored employee interactions with customers to ensure quality standards were met.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
- Assisted in developing strategies for recruiting qualified candidates for open positions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Event Server
Westwood Country Club
Austin, TX
05.2021 - Current
- Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Wrapped silverware efficiently and organized napkins for up to 2000 guests.
- Stocked server areas with supplies before, during and after shifts.
- Worked multi-course dinners with pre-plated foods.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Organized delivery and set up in advance for non-perishable items.
- Resolved any customer complaints or issues that may have arisen during an event quickly and efficiently.
- Performed opening duties such as filling salt shakers, preparing coffee urns. prior to the start of an event.
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Participated in ongoing training to enhance job skills and knowledge.
- Managed and restocked drink stations.
- Stocked service stations with ice, napkins and straws.
- Ensured that all food items were properly displayed and replenished as needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Arts - Sustainability Studies
University of Texas At Austin
Austin, TX05-2024
Bachelor of Arts - Geography
University of Texas At Austin
Austin, TX05-2024
Skills
- Project Coordination
- Data Entry
- Basic Housekeeping
- Database Updating
- Customer Service
- Presentation Development
- Research and Analysis
- Event Coordination
- Time Management
- Research
- Positive Attitude
- Team Collaboration
- Call Response and Transfer
- Email and Telephone Etiquette
- Attention to Detail
- Fast Learner
- Active Listening
- Supply Restocking
- Safe Food Handling
- Guest Engagement
Certification
- TABC
- Food Handlers
Affiliations
- Participate in an unofficial University book club
- Urban gardening on campus and at Austin Rec Centers
References
References available upon request.
Timeline
Student
University Of Texas At Austin
08.2021 - Current
Restaurant Hostess
Westwood Country Club
05.2021 - Current
Event Server
Westwood Country Club
05.2021 - Current
Bachelor of Arts - Sustainability Studies
University of Texas At Austin
Bachelor of Arts - Geography
University of Texas At Austin
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