Summary
Overview
Work History
Education
Skills
Academic Affiliations and Leadership
Timeline
Generic

Ella Goldman

Santa Cruz,CA

Summary

Professional with strong background in case management, offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Consumer Debt Case Manager

Senior Legal Services
07.2024 - Current
  • Specialist for consumer debt and bankruptcy cases, working closely with attorneys in weekly meetings
  • Conduct bankruptcy intakes, prepare bankruptcy petitions, guide clients through the bankruptcy process, and attend court hearings.
  • Advise clients on debt collection strategies writing demand letters and Social Security appeals, providing comprehensive support.
  • Manage weekly consumer debt walk-in clinics, offering free legal advice to the community.
  • Serve as the primary point of contact for over 30 clients concurrently, ensuring effective communication and case management.

Swim Instructor

Waterworks Aquatics
06.2024 - 09.2024
  • Instructed students aged 2 to 60 in swimming, tailoring lessons to varying skill levels, from beginners to advanced speed-work.
  • Developed individualized lesson plans to improve technique, confidence, and performance.
  • Fostered strong relationships with parents, ensuring high retention rates and customer satisfaction.
  • Maintained reliability and dedication, consistently meeting scheduling and performance expectations.
  • Ensured a safe and supportive learning environment for all students.

Legal Intake Intern

Senior Legal Services
03.2023 - 07.2024
  • Acted as a liaison between clients and attorneys, ensuring clear communication and case updates.
  • Conducted client intakes, gathered and relayed information, assessed legal needs, and answered questions.
  • Drafted emails, demand letters, and court forms to support case preparation and client advocacy.
  • Provided emotional support and guidance to clients, offering reassurance during legal proceedings.
  • Contributed to a non-profit, pro-bono organization, providing free legal services to underserved populations.

Leadership Intern

Stand With Us
01.2023 - 04.2023
  • Attended and actively participated in team meetings, providing insights and contributing to group discussions.
  • Collaborated with cross-functional teams across the country, maintaining strong communication and ensuring alignment on project goals and deadlines.
  • Independently planned, coordinated, and executed events designed to enhance campus leadership, including logistics, promotion, and post-event analysis.
  • Developed key leadership skills, including project management, strategic planning, and effective teamwork.

Education

Bachelor of Arts - Legal Studies

University of California, Santa Cruz
Santa Cruz, CA
06-2025

Bachelor of Arts - History

University of California, Santa Cruz
Santa Cruz, CA
06-2025

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Verbal and Written Communication
  • Strong Academic Record
  • Team Collaboration
  • Multitasking and Organization
  • Proficient in Microsoft Word
  • Clio Proficiency
  • English (Fluent)
  • Spanish (Limited Proficiency)

Academic Affiliations and Leadership

Executive Board: Secretary, 03/2023-03/2024

Phi Alpha Delta, University of California, Santa Cruz Chapter

  • In charge of weekly newsletters, quarterly chapter rosters, and note-taking during weekly meetings.
  • Strengthened the foundation behind the scenes through organizational skills, emails, spreadsheets, and documents.
  • Helped to improve teamwork, communication, time management, and remaining on task.


Staff Writer and Page Editor , 09/2023-06/2025

FishRapLive!, Student-run Newspaper

  • Attended weekly editorial meetings to brainstorm, pitch, and plan article topics with peers, providing feedback and suggestions to improve article quality.
  • Wrote articles on a variety of topics, ensuring clarity, accuracy, and engaging content for the student body.
  • Contributed to the creation of other newspaper materials, including layout and design using InDesign.
  • Dedicated weekends to the editing and proofreading process, ensuring the final product met publication standards.


Competitor, 03/2024-06/2024

American Moot Court Association

  • Researched and analyzed case law, statutes, and legal precedents to build persuasive arguments and prepare for oral presentations.
  • Collaborated with team members to strategize, refine arguments, and practice effective public speaking and courtroom skills.
  • Developed strong oral advocacy, critical thinking, and legal research skills through rigorous preparation and competition experience.

Timeline

Consumer Debt Case Manager

Senior Legal Services
07.2024 - Current

Swim Instructor

Waterworks Aquatics
06.2024 - 09.2024

Legal Intake Intern

Senior Legal Services
03.2023 - 07.2024

Leadership Intern

Stand With Us
01.2023 - 04.2023

Bachelor of Arts - Legal Studies

University of California, Santa Cruz

Bachelor of Arts - History

University of California, Santa Cruz
Ella Goldman