Ella Gray
Summary
Highly motivated employee who is committed to providing great customer service and high level performance. Attentive learner who is ready to learn new skills and collaborate with coworkers to provide excellent service. Dependable candidate for managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Key Holder
Pacific Sunwear
07.2021 - 08.2023
- Oversaw store operations by completing returns, counting cash drawers, opening and closing the store and supervising staff.
- Kept store standards by sweeping floor, cleaning dressing rooms and fixtures.
- Trained new sale associates to be successful with store operations.
- Completed daily tasks including sign offs, pay roll, and preparing bank deposits.
- Managed customer needs and dealt with complaints and other issues.
Hostess
Kelley's Row Restaurant And Pub
04.2021 - 08.2023
- Greeted customers politely upon arrival and provided friendly presence throughout dining experience.
- Took reservations and takeout orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Maintained cleanliness of waiting room and bathrooms.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers for meals as well as giftcards.
Sales Associate
Pacific Sunwear
08.2019 - 07.2021
- Organized shelves and racks to maintain visual appeal to promote merchandise to customers.
- Completed transactions using different payment methods.
- Provided customer service by helping customers find certain styles and sizes.
- Engaged with and welcomed customers into store.
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL12.2024
High School Diploma -
Dover High School
Dover, NH06.2021
Skills
- Providing customer service
- Maintaining cleanliness and organization of workplace
- Using pos system to cash out customers
- Time management
- Carrying out assigned tasks
- Maintaining high volume dining
- Reservation documentation
- Collaborating with coworkers to be successful
Timeline
Key Holder
Pacific Sunwear
07.2021 - 08.2023
Hostess
Kelley's Row Restaurant And Pub
04.2021 - 08.2023
Sales Associate
Pacific Sunwear
08.2019 - 07.2021
Bachelor of Arts - Criminal Justice
Florida Atlantic University
High School Diploma -
Dover High School
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GREYSI RODRIGUEZGREYSI RODRIGUEZ
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG