Summary
Overview
Work History
Education
Skills
Websites
Timeline
AdministrativeAssistant

Ella Green

Wichita,KS

Summary

Self-motivated Jill-of-all-trades with over 10 years of experience in leadership and team member support. Proficient in handling cross-communication between multiple departments, clients, and team members. Strong background in hiring, training, empowering & dismissal processes. Strategic leader, decision-maker & problem solver. Skilled in developing & maintaining training visuals, handbook procedures & disciplinary processes.

Overview

11
11
years of professional experience

Work History

Program Manager

SMRT Systems
05.2023 - 12.2023
  • Managed and supervised administrative and daily program operations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached 20 team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Performed on-site trainings with stakeholders of other companies.

Chief Experience Officer/General Manager

In The Bag Cleaners
04.2018 - 04.2023
  • Supervisor of all retail, production & office facilities.
  • Oversee all day-to-day operations of business.
  • 2022 had highest gross sales to date.
  • Spearheaded overall team member development process including. interviewing, hiring, onboarding, training, empowering, developing & dismissal.
  • Wrote & maintained training manual, safety guides, disciplinary procedures & company handbook.
  • Create training videos & training documents company-wide.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Met with employees quarterly for progress reviews and performance assessments.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

Senior Producer Compensation Analyst

Americo Life and Annuity
06.2015 - 03.2018
  • Performed over 60 commission changes each day.
  • Performed over 15 banking account updates each day.
  • Complete legal IRS documents as needed.
  • Create & reply to internal & external messages.
  • Train new team members.

Food Runner

Mall Deli
02.2013 - 05.2015
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Cleaned and sanitized food preparation and serving areas.
  • Collaborated with other food runners and cooks to deliver orders accurately.
  • Trained and mentored over 15 newly hired employees to explain process flow and safety procedures.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted customers with carry-out service.
  • Monitored inventory and replenished as necessary.

Office Assistant

Pittsburg State University
01.2013 - 05.2015
  • Assist in administered confidential testing to classes.
  • Record up to 50 students time sheets.
  • Answer incoming calls and assist accordingly.
  • Perform tasks for faculty as needed.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Delivered clerical support by handling range of routine and special requirements.
  • Coordinated and scheduled meetings and appointments.
  • Input data into spreadsheets and databases.
  • Maintained and updated office records, both digital and physical.
  • Collaborated with various departments to complete assigned tasks.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Education

Bachelor of Science - Communication, Human Resource, Public Relations

Pittsburg State University
Pittsburg, KS
05.2015

Skills

  • Supervisor of 80 team members at one time at 15 different locations
  • Microsoft Office
  • Performance Review
  • Employee Feedback and Recognition

Timeline

Program Manager

SMRT Systems
05.2023 - 12.2023

Chief Experience Officer/General Manager

In The Bag Cleaners
04.2018 - 04.2023

Senior Producer Compensation Analyst

Americo Life and Annuity
06.2015 - 03.2018

Food Runner

Mall Deli
02.2013 - 05.2015

Office Assistant

Pittsburg State University
01.2013 - 05.2015

Bachelor of Science - Communication, Human Resource, Public Relations

Pittsburg State University

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Ella Green