Ella Griffith
WA
Summary
Santa Clara University psychology student with an interest in the dynamic relationship between human behavior and business success. Valuable retail experience has provided firsthand insights into consumer behavior and customer service. Focuses on utilizing psychological principles to optimize marketing strategies, enhance user experience, and drive positive organizational outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Associate
Madewell
09.2023 - 12.2024
- Fulfilled online orders with accuracy and timeliness.
- Assisted customers in locating and selecting clothing items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled customer returns efficiently, ensuring a smooth process.
- Greeted customers promptly and courteously, ensuring a positive shopping experience.
Retail Associate
Nordstrom
06.2023 - 09.2023
- Provided personalized styling and assistance to customers, building lasting relationships and driving brand loyalty.
- Processed returns and exchanges efficiently while maintaining a customer-first approach.
- Curated and shared digital style boards, offering tailored recommendations to enhance the customer experience and online engagement
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Bachelor of Science - Psychology, Minor in Entrepreneurship
Santa Clara University
Santa Clara, CA01.2026
Skills
- Approachability
- Proactivity
- Point of sale systems
- Time management
- Problem-solving
- Teamwork
Certification
- Digital Marketing, Bloomreach 2024
INVOLVEMENT
Event Director, Santa Clara University Kappa Alpha Theta
- Coordinate and plan events for sorority with over 150 members
Social Media Manager, Santa Clara University Rho Psi Eta
- Obtained content, managed posts, and designed graphics for professional sorority.
Timeline
Retail Associate
Madewell
09.2023 - 12.2024
Retail Associate
Nordstrom
06.2023 - 09.2023
Bachelor of Science - Psychology, Minor in Entrepreneurship
Santa Clara University