Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Halvorson

Grand Forks,ND

Summary

Proven leader with extensive experience at Starbucks, adept in operations management and customer relations. Excelled in enhancing sales growth and team motivation, achieving significant improvements in service quality. Skilled in strategic planning and staff training, consistently fostering strong customer rapport and workplace efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Starbucks
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.

Supervisor

Starbucks
11.2022 - 03.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Barista

Starbucks
01.2021 - 11.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Nanny

Suzanne Staver
08.2019 - 08.2020
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.

Education

No Degree - Architectural Drafting Technology

Northland Community And Technical College
East Grand Forks, MN

High School Diploma -

Central High School
Grand Forks, ND
05.2020

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Operations Management
  • Customer rapport
  • Strategic Planning
  • Sales Growth
  • Sales Reporting
  • Cost Control
  • Project Management

Timeline

Assistant Manager

Starbucks
03.2024 - Current

Supervisor

Starbucks
11.2022 - 03.2024

Barista

Starbucks
01.2021 - 11.2022

Nanny

Suzanne Staver
08.2019 - 08.2020

No Degree - Architectural Drafting Technology

Northland Community And Technical College

High School Diploma -

Central High School
Ella Halvorson