Ella Hanks
Customer Service Associate
Overland Park
Summary
Highly motivated retail employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers, both adults and youth alike. Skilled in cash handling and maintaining strong interpersonal relationships, ensuring customer satisfaction in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Language
Work History
Camp Counselor
FUGE Camps
05.2025 - 08.2025
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Led groups of children safely through variety of camp activities.
Sales Associate
Clothes Mentor
07.2023 - 01.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted with upkeep of the store's online front, ensuring online shoppers' questions were answered and website stayed up to date.
Barista
Brew Haha Coffeehouse
11.2021 - 07.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Science - Secondary Education, English
University of Kansas
Lawrence, KS 05.2001 -
Skills
Child and adolescent mentoring
Cash handling proficiency
Barista training
Strong interpersonal skills
Time management abilities
Timeline
Camp Counselor
FUGE Camps
05.2025 - 08.2025
Sales Associate
Clothes Mentor
07.2023 - 01.2025
Barista
Brew Haha Coffeehouse
11.2021 - 07.2023
Bachelor of Science - Secondary Education, English
University of Kansas
05.2001 -
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