Ella Hawk
Amherst,NY
Summary
Dynamic and self-motivated professional with a friendly demeanor and strong problem-solving skills. Proven success at Syracuse Parks and Recreation, where I enhanced customer experiences and trained new staff. Adept at teamwork and maintaining high standards of service, ensuring guest satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Summer Help
Onondaga County Water Authority
05.2025 - 08.2025
- Helped to take care of the environment within the County by taking care of every local fire hydrant and fixing up public areas.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Able to learn quickly and adapt to new situations.
Ice Rink Cashier
Syracuse Parks and Recreation
11.2022 - 01.2025
- Processed customer transactions efficiently and gained customer service experience.
- Took care of concessions for customers.
- Maintained organized checkout area to enhance customer experience.
- Handled cash and electronic payments accurately and securely.
- Helped clean the entire building.
- Monitored cash drawer accuracy, ensuring proper balancing at shift end.
- Trained new staff on cash handling procedures and customer interaction protocols.
Golf Course Attendant
Syracuse Parks and Recreation
04.2023 - 10.2024
- Maintained cleanliness and organization of golf course facilities, ensuring optimal guest experience.
- Assisted in setup and breakdown of events, contributing to smooth operation of tournaments and gatherings.
- Provided exceptional customer service, responding promptly to inquiries and resolving issues for guests.
- Monitored course conditions, reporting maintenance needs to ensure safety and quality standards were met.
Education
No Degree - Business Administration And Management
University At Buffalo
Buffalo, NY05-2028
High School Diploma -
Corcoran High School
Syracuse, NY06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Summer Help
Onondaga County Water Authority
05.2025 - 08.2025
Golf Course Attendant
Syracuse Parks and Recreation
04.2023 - 10.2024
Ice Rink Cashier
Syracuse Parks and Recreation
11.2022 - 01.2025
No Degree - Business Administration And Management
University At Buffalo
High School Diploma -
Corcoran High School