Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ella HawthorneBell

MANOR,TX

Summary

Assist tax payers with tax return issues, (missing information, incorrect SSN, dependent issues and refund issues) etc….. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

42
42
years of professional experience

Work History

Automated CSR

Interaction
  • Automated CSR clients are prompt to pick issues over the phone
  • Like making reservations, scheduling repairs and ordering parts or medical supplies and equipment

Tax Examiner CSR

Internal Revenue Service
04.1982 - 05.2019
  • Assisting Tax Payers in resolving tax problems, ( income not added on returns, dependent errors, self employment, and researching refund issues, etc…….

Office File Clerk

Farmers Insurance Agency
06.1977 - 01.1979
  • Eliminated potential backlogs in documentation processing by routinely scanning incoming mail and promptly routing it to relevant departments.
  • Enhanced data retrieval processes by implementing a comprehensive electronic filing system for all essential office paperwork.
  • Collaborated with colleagues on special projects requiring extensive data compilation, contributing expertise in file organization techniques.
  • Played a vital role in securing company compliance with industry regulations during routine inspections through adept file management.
  • Maintained strict data accuracy standards via multiple reviews of Type files for presentation to manager.
  • Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
  • Managed incoming and outgoing mail for Type team.
  • Identified and resolved filing discrepancies.
  • Classified documents according to specified guidelines.
  • Compiled, sorted and filed high volume of documents.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Compiled and inventoried documents for archival.

Education

Some college - Interior Design & Data Entry

Bauder Fashion College/Mansfield School or Business
Austin, TX
05.1982

Skills

  • Computer skills
  • Phone etiquette
  • Call center experience
  • Complaint Handling
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Professional telephone demeanor
  • Problem-solving abilities
  • Conflict Resolution
  • Microsoft Outlook
  • Computer Proficiency
  • Customer Relations
  • Documentation
  • Payment Processing
  • Data Entry
  • Office equipment proficiency
  • Call Management
  • Administrative Support
  • Problem Resolution
  • Product Knowledge
  • Building rapport
  • Team Development
  • Microsoft Excel
  • Call Center Operations
  • Microsoft Office Suite
  • Customer Education
  • Account updating
  • Paperwork Processing
  • Reading Comprehension
  • Prioritization
  • Customer Relationship Management (CRM)
  • Filing
  • Coordination
  • Data Collection
  • Research
  • Account Management
  • Credit adjustments
  • Clerical Support
  • Proofreading

Personal Information

  • Title: Tax Examiner & Customer Service Rep
  • Work Permit: Authorized to work in the US for any employer

Timeline

Tax Examiner CSR

Internal Revenue Service
04.1982 - 05.2019

Office File Clerk

Farmers Insurance Agency
06.1977 - 01.1979

Automated CSR

Interaction

Some college - Interior Design & Data Entry

Bauder Fashion College/Mansfield School or Business

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Ella HawthorneBell