Ella Helms
Mount Carmel,TN
Summary
Dynamic and detail-oriented professional with experience as a Phlebotomy Student at NortheastState Community College, skilled in venipuncture and patient communication. Proven leadership in enhancing organizational performance as President of the Veteran Affairs Office, fostering collaboration and strategic planning. Committed to maintaining compliance and delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
NortheastState Community College
03.2025 - 05.2025
- Collected blood samples with precision, ensuring patient safety and comfort.
- Performed venipunctures and capillary draws, demonstrating proficiency in various techniques.
- Maintained accurate records of specimens, adhering to regulatory compliance standards.
- Assisted in training peers on proper phlebotomy procedures and best practices.
- Maintained a sterile work environment.
President of Veteran Affairs Office
NortheastState Community College
08.2022 - 05.2025
- Developed and implemented strategic initiatives to enhance organizational performance.
- Fostered relationships with key stakeholders to align goals and drive collaboration.
- Oversaw operational budgets, ensuring efficient allocation of resources across departments.
- Led cross-functional teams in executing company vision and strategic objectives.
- Helped veterans with applying for their benefits for school
- Led the work study group and held meetings to discuss events to get students come to the veteran facility
Crew Member
Burger King
11.2023 - 09.2024
- Provided excellent customer service by assisting guests with orders and inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Operated kitchen equipment safely while preparing food items efficiently.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Adhered to health and safety regulations while handling food products.
- Learned menu items thoroughly to offer informed recommendations to customers.
- Handled cash register operations accurately, processing transactions swiftly.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Applied Science - Surgical Technology
NortheastState Community College
Blountville, TN08-2026
Certificate of Phlebotomy -
NortheastState Community College
Blountville, TN05-2025
Skills
- Order of draw
- Venipuncture technique
- HIPAA compliance
- Patient communication
- Specimen labeling
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Leadership team building
- Organizational leadership
- Strategic planning
- Budget management
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomy Student
NortheastState Community College
03.2025 - 05.2025
Crew Member
Burger King
11.2023 - 09.2024
President of Veteran Affairs Office
NortheastState Community College
08.2022 - 05.2025
Associate of Applied Science - Surgical Technology
NortheastState Community College
Certificate of Phlebotomy -
NortheastState Community College
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