Ella Henley
Madison,WI
Summary
Communicative and a dependable worker with a variety of job experience that has provided versatility and adaptability to any work situation. Experience in customer service, office environments, event organization and childcare has provided skills that bring ease and confidence when collaboration with coworkers and clients/customers. Communication and problem-solving are a strength that helps build trustworthy and long-lasting relationships with team members. Aspiring child welfare worker in schools or other institutions dedicated to helping children.
Overview
5
5
years of professional experience
Work History
Matriculate Advising Fellow
Matriculate
Madison, WI
01.2022 - Current
- Assisted high-achieving, low-income high school students apply to colleges
- Assisted in student's college application process including essay revision, financial aid, scholarship opportunities, and college lists.
- Developed a trustworthy relationship with students and encouraged academic and personal goal progress
- Organized and lead individual meeting sessions
Server
Dluxmadison
Madison, WI
08.2020 - 09.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Developed strong and lasting resident relationships.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Child Caregiver
Family Employer
Madison, WI
08.2019 - 08.2021
- Cared for 2 children ages 6 and 8 for 2 years.
- Provided transportation to and from school and activities on a daily basis.
- Balanced schedules to promote optimal rest, play and educational periods.
- Enforced rules to teach good manners and maintain safe environment.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Discussed developments, behavior and concerns with parents or guardians.
Front Desk Receptionist
Inner Fire Yoga
Madison, WI
08.2019 - 03.2020
- Welcomed students to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with studio staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Cleaned, organized, and generally managed studio equipment
Summer Law Office Intern
Turke and Strauss, L.L.P.
Madison, MI
05.2019 - 08.2019
- Responded to client calls and inquiries to deliver applicable information.
- Analyzed legal information and proofread material for errors.
- Gained vast knowledge of regulations and policies associated with Class Action lawsuits.
- Demonstrated working with people across different social identities and backgrounds.
- Worked independently and to meet deadlines and achieve objectives for special projects.
- Created organized spreadsheets for legal documentation by researching various online platforms for potential client information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Event Coordinator and Office Assistant
Nakoma Country Club
Madison, WI
06.2018 - 03.2019
- Planned, organized, and coordinated special events hosted at the country club, ranging from holiday events to club socials.
- Oversaw events by checking in guests, answering questions and dealing with conflicts when they arose.
- Oversaw set up and clean up of events.
- Answered phone calls from members regarding restaurant and event reservation, membership, and billing inquiries.
- Transferring membership data from computer drives and hard copy folders onto shared company spreadsheets.
- Assisted in the kitchen and host stand at the country club restaurant.
Volunteer Camp Counselor
Camp Anokijig
Plymouth, WI
05.2017 - 08.2017
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Coordinated and led group activities for campers and counselors.
- Designed activities to help individuals overcome confidence issues and build strength.
- Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
- Assisted homesick children by actively listening to concerns and providing emotional support.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Education
Bachelor of Arts - Social Welfare
University of Wisconsin - Madison
Madison, WI05.2024
High School Diploma -
Edgewood High School of The Sacred Heart
Madison, WI05.2020
Skills
- Intuitive
- Recordkeeping and organizing important information
- Lesson plan development
- Flexible
- Working collaboratively
- Reliable and trustworthy
- Compassionate
- Open-minded
- Passionate to help others
Timeline
Matriculate Advising Fellow
Matriculate
01.2022 - Current
Server
Dluxmadison
08.2020 - 09.2021
Child Caregiver
Family Employer
08.2019 - 08.2021
Front Desk Receptionist
Inner Fire Yoga
08.2019 - 03.2020
Summer Law Office Intern
Turke and Strauss, L.L.P.
05.2019 - 08.2019
Event Coordinator and Office Assistant
Nakoma Country Club
06.2018 - 03.2019
Volunteer Camp Counselor
Camp Anokijig
05.2017 - 08.2017
Bachelor of Arts - Social Welfare
University of Wisconsin - Madison
High School Diploma -
Edgewood High School of The Sacred Heart
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