Summary
Overview
Work History
Education
Skills
Timeline
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Ella Hoke

Santa Fe

Summary

Dynamic server and bartender known for providing exceptional customer experiences. Proven ability to multitask in high-pressure settings while maintaining strong team collaboration and communication, ensuring timely service and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Server/Bartender

The Spot
Galveston
05.2025 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Managed food and beverage orders efficiently to ensure timely delivery.
  • Handled customer inquiries and resolved complaints professionally.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Processed payments accurately using point-of-sale systems.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

Pook's Crawfish Hole - Seasonal
01.2019 - Current
  • Multitasks by managing multiple tables simultaneously.
  • Serves food and beverages promptly with attention to customer needs.
  • Works with POS system to place orders, manage bills, and cashier.
  • Coordinates with kitchen staff to ensure timely delivery of orders.
  • Explains menu items and suggests appropriate options for food allergy concerns.
  • Collaborates with team members for efficient workflow and excellent guest experiences.
  • Cultivates warm relationships with regular customers.
  • Performs opening and closing duties, ensuring the establishment is prepared for seamless service transitions.
  • Assisted in training new hires by providing guidance on restaurant standards and best practices.



Bartender

High Horse Saloon
Texas City
10.2024 - 03.2025
  • Mixed cocktails and beverages according to customer preferences and standard recipes.
  • Provided excellent customer service in high-pressure bar environment.
  • Maintained cleanliness and organization of the bar area and equipment.
  • Operated cash register and processed payments accurately from customers.
  • Engaged customers with friendly conversation to enhance their overall experience.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Provided drink suggestions to customers based on their preferences.

Administrative Assistant - Special Projects

Galveston County Health District
03.2024 - 07.2024
  • Greeted visitors and answered multi-line phone system to route calls.
  • Maintained confidentiality by adhering to strict privacy policies.
  • Improved document organization with thorough file maintenance, including archiving outdated records for efficient retrieval.
  • Maintained physical human resources personnel files while preparing documents for HRIS implementation.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for the Human Resources team by scheduling appointments to minimize conflicts.
  • Collaborated on special projects as assigned by Human Resources, contributing ideas and coordinating event logistics.
  • Supported recruitment and onboarding processes by communicating with applicants to improve hiring timelines and assisting with new employee orientation as needed.
  • Responsible for maintaining staff training documents in a cloud-based compliance system.



Server

The Spot
08.2023 - 03.2024
  • Demonstrated multitasking skills by managing multiple tables simultaneously.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, handle complimentary items, and cashier.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Trained new staff on menu knowledge and service protocols,
  • Shift Lead as needed, ensured staff side work was completed, sections were prepared, and checkout sheets were ready for management.

EJ & Sons Air Conditioning & Heating

Receptionist
10.2022 - 09.2023
  • Greeted customers professionally and provided friendly, knowledgeable assistance.
  • Answered phones promptly and directed calls appropriately.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Verified warranty status on various equipment.
  • Communicated with suppliers on equipment availability and placed orders as needed.
  • Handled transactions and maintained sales and payments records.
  • Corresponded with clients through email and/or phone.

Wine Enthusiast

Haak Vineyards & Winery, Inc.
09.2021 - 06.2023
  • Represented the establishment professionally with guests and earned consistent repeat and referral business.
  • Set up wine tastings to bring in business and promote special offerings.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and, cashier.
  • Performed regular inventory checks, restocked, and updated records.
  • Organized special events, including baby shower and weddings.
  • Drove sales growth by offering quarterly memberships and upselling wine club packages.

Education

Associate of Arts - General Studies

College of The Mainland
Texas City, TX
05.2023

High School Diploma -

Santa Fe High School
Santa Fe, TX
06.2020

Bachelor of Science - Strategic Communication

University of Houston
Houston, TX

Skills

  • Customer service
  • POS operation
  • Office administration and organization
  • Microsoft Office proficiency
  • Data entry accuracy
  • Effective communication
  • Scheduling and coordination

Timeline

Server/Bartender

The Spot
05.2025 - Current

Bartender

High Horse Saloon
10.2024 - 03.2025

Administrative Assistant - Special Projects

Galveston County Health District
03.2024 - 07.2024

Server

The Spot
08.2023 - 03.2024

EJ & Sons Air Conditioning & Heating

Receptionist
10.2022 - 09.2023

Wine Enthusiast

Haak Vineyards & Winery, Inc.
09.2021 - 06.2023

Server

Pook's Crawfish Hole - Seasonal
01.2019 - Current

Associate of Arts - General Studies

College of The Mainland

High School Diploma -

Santa Fe High School

Bachelor of Science - Strategic Communication

University of Houston

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