Ella Hoke

Work History

Pook's Crawfish Hole - Seasonal

01.2019 - Current

Multitasks by managing multiple tables simultaneously.
Serves food and beverages promptly with attention to customer needs.
Works with POS system to place orders, manage bills, and cashier.
Coordinates with kitchen staff to ensure timely delivery of orders.
Explains menu items and suggests appropriate options for food allergy concerns.
Collaborates with team members for efficient workflow and excellent guest experiences.
Cultivates warm relationships with regular customers.
Performs opening and closing duties, ensuring the establishment is prepared for seamless service transitions.
Assisted in training new hires by providing guidance on restaurant standards and best practices.

Galveston County Health District

03.2024 - 07.2024

Greeted visitors and answered multi-line phone system to route calls.
Maintained confidentiality by adhering to strict privacy policies.
Improved document organization with thorough file maintenance, including archiving outdated records for efficient retrieval.
Maintained physical human resources personnel files while preparing documents for HRIS implementation.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Optimized calendar management for the Human Resources team by scheduling appointments to minimize conflicts.
Collaborated on special projects as assigned by Human Resources, contributing ideas and coordinating event logistics.
Supported recruitment and onboarding processes by communicating with applicants to improve hiring timelines and assisting with new employee orientation as needed.
Responsible for maintaining staff training documents in a cloud-based compliance system.

The Spot

08.2023 - 03.2024

Demonstrated multitasking skills by managing multiple tables simultaneously.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, handle complimentary items, and cashier.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Trained new staff on menu knowledge and service protocols,
Shift Lead as needed, ensured staff side work was completed, sections were prepared, and checkout sheets were ready for management.

Receptionist

10.2022 - 09.2023

Greeted customers professionally and provided friendly, knowledgeable assistance.
Answered phones promptly and directed calls appropriately.
Confirmed appointments, communicated with clients, and updated client records.
Verified warranty status on various equipment.
Communicated with suppliers on equipment availability and placed orders as needed.
Handled transactions and maintained sales and payments records.
Corresponded with clients through email and/or phone.

Haak Vineyards & Winery, Inc.

09.2021 - 06.2023

Represented the establishment professionally with guests and earned consistent repeat and referral business.
Set up wine tastings to bring in business and promote special offerings.
Listened to customer needs and desires to identify and recommend optimal products.
Served food and beverages promptly with focused attention to customer needs.
Worked with the POS system to place orders, manage bills, and, cashier.
Performed regular inventory checks, restocked, and updated records.
Organized special events, including baby shower and weddings.
Drove sales growth by offering quarterly memberships and upselling wine club packages.