Ella Hunter
Honolulu,HI
Summary
Thoughtful and experienced hospitality professional with a strong foundation in customer service, operations, and team leadership. Over two years of hands-on experience hosting, barista-ing, managing café operations, catering, and bar-backing in a fast-paced, guest-centered environment. Known for fostering a warm and welcoming environment with both guests and fellow team members. Brings a deep commitment to service, adaptability, and collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
DSQUARED
Seattle, WA
09.2022 - 09.2024
- Greeted guests upon arrival, seating them promptly and offering menus to ensure an exceptional first impression.
- Managed dining room layout to maximize space and optimize server efficiency during peak hours.
- Assisted servers with seating arrangements and guest needs, including special requests and addressing complaints.
- Maintained cleanliness and organization of the lobby and dining area, ensuring a welcoming atmosphere.
- Delivered superior customer service, handling guest concerns and ensuring smooth transitions throughout the dining experience.
Cafe Manager
DSQUARED
Seattle, WA
09.2022 - 09.2024
- Managed daily operations to ensure efficiency, high-quality standards, and customer satisfaction.
- Evaluated financial performance, including sales and profit metrics, to drive strategic decisions and meet budget targets.
- Supervised staff, delegating tasks, setting priorities, and fostering a collaborative team environment.
- Conducted regular equipment inspections and maintenance to ensure safety and proper functionality.
- Monitored inventory levels to ensure timely restocking and minimize waste, optimizing supply chain management.
- Upheld cleanliness and hygiene standards in compliance with health regulations.
- Engaged with customers to resolve menu queries, concerns, and special requests, ensuring positive experiences.
- Delivered excellent service by proactively addressing guest feedback, ensuring satisfaction and repeat business.
- Trained staff on restaurant policies, guest service techniques, and communication skills to enhance customer interaction.
- Oversaw food quality and presentation, ensuring consistency and adherence to company standards.
- Assisted kitchen staff in food prep, including cutting vegetables, preparing side dishes, and ensuring accurate order delivery.
- Recruited, trained, and mentored new employees, fostering a productive, positive work environment.
- Conducted performance evaluations and provided leadership to ensure team growth and operational success
Barista
DSQUARED
Seattle, WA
03.2023 - 09.2024
- Prepared and served high-quality specialty coffee drinks, including lattes, cappuccinos, and Americanos, tailored to customer preferences.
- Assisted in the preparation of baked goods and maintained inventory levels, ensuring a well-stocked service area.
- Ensured cleanliness of workstations, including wiping down counters, washing dishes, and keeping floors tidy.
- Operated espresso machines and grinders, troubleshooting minor issues and ensuring optimal equipment performance.
- Collaborated with team members to ensure efficient service during busy hours and maintained a positive, high-energy work environment.
Assistant Bartender
DSQUARED
Seattle, WA
06.2024 - 09.2024
- Assisted bartenders with drink preparation, following recipes for cocktails, beer, wine, and non-alcoholic beverages.
- Monitored alcohol consumption to ensure adherence to local regulations, ensuring a safe environment for guests.
- Conducted regular inventory checks, replenishing supplies and organizing bar stock to maintain efficiency.
- Managed POS system transactions, processing payments and ensuring accurate order entry.
- Performed opening and closing duties, ensuring the bar area remained clean and organized.
Education
Bachelor of Science - Environmental Conservation Sciences And Fine Art
University of Hawaii At Manoa
Honolulu, HI05-2028
Skills
- Hospitality service expertise
- Guest experience and engagement
- Team leadership and collaboration
- Barista and bar-back skills
- Event and catering support
- Operational oversight
- Problem solving and adaptability
- Strong work ethic and reliability
- Attention to detail
- Calm under pressure
- POS systems
- Inventory management
- Coffee and espresso preparation
- Food safety and sanitation
- Multitasking in fast-paced environments
- Basic Food Prep
- Opening & Closing Procedures
Certification
- Food Handler's permit
- MAST permit
Affiliations
- Ceramics
- Drawing and painting
- Music
- Nature
- Yoga
- Reading
Timeline
Assistant Bartender
DSQUARED
06.2024 - 09.2024
Barista
DSQUARED
03.2023 - 09.2024
Host
DSQUARED
09.2022 - 09.2024
Cafe Manager
DSQUARED
09.2022 - 09.2024
Bachelor of Science - Environmental Conservation Sciences And Fine Art
University of Hawaii At Manoa
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