Ella James
Hanahan,South Carolina
Summary
Dynamic and results-oriented professional with a proven track record at Palmetto Moon, enhancing customer satisfaction through meticulous quality control and efficient inventory management. Excelled in teamwork and e-commerce platforms, significantly improving order fulfillment processes. Demonstrates exceptional problem-solving abilities and communication skills, committed to driving business success and customer loyalty.
Overview
2
2
years of professional experience
Work History
E-Commerce Associate
Palmetto Moon
11.2023 - Current
- Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
- Led training sessions for new employees on e-commerce platform usage and best practices in customer service.
- Resolved customer inquiries promptly and professionally, earning positive reviews and repeat business from satisfied customers.
- Coordinated order fulfillment processes to ensure timely delivery of products to customers.
- Managed inventory levels for accurate stock availability, reducing backorders and improving customer satisfaction.
Fast Food Worker
Ye Ole Fashioned
06.2022 - 12.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Stable Hand/ Groom
Black Bottom Stables
01.2018 - 07.2020
- Assisted in transporting horses to events or veterinary clinics when necessary, ensuring safe travels and proper loading/unloading procedures were followed.
- Developed customized exercise routines under trainer supervision that contributed to improved performance outcomes for competition horses.
- Contributed to efficient stable operations by managing daily cleaning routines and waste disposal.
- Aided in the rehabilitation process of injured horses through careful monitoring and care implementation per veterinarian instructions.
- Contributed to a positive atmosphere within the barn by engaging with clients professionally and courteously.
- Ensured timely turnout schedules, promoting proper exercise and socialization among horses.
- Maintained a safe and organized stable environment, reducing the risk of injuries for both horses and staff.
- Enhanced horse well-being by ensuring clean and comfortable stalls.
Education
N/a - N/a
Homeschool
Hanahan, SC06.2024
Skills
- Product listing
- Payment processing
- Online merchandising
- Performance reporting
- E-commerce platforms
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
E-Commerce Associate
Palmetto Moon
11.2023 - Current
Fast Food Worker
Ye Ole Fashioned
06.2022 - 12.2023
Stable Hand/ Groom
Black Bottom Stables
01.2018 - 07.2020
N/a - N/a
Homeschool
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