Ella Joseph

As the Operations Manager at LA Fitness Katy Cinco-Ranch, I oversee the daily operations of the club while leading the front desk, kids club, and janitorial teams to deliver a consistently positive member experience. I focus on building a friendly, solutions-driven atmosphere by coaching and mentoring staff on customer engagement, retention strategies, and service best practices.

I handle all aspects of staffing, including hiring, onboarding, coordinating schedules, and matching shift coverage to member traffic patterns and employee strengths. I track attendance and punctuality closely, addressing patterns early to maintain accountability and protect team efficiency. I assist in developing and implementing training programs for new team members, ensuring a smooth and supportive onboarding experience.

Operationally, I streamline processes to reduce service delays, improve workflow, and ensure tasks are completed accurately and on time. I conduct daily facility walkthroughs, oversee cleanliness and equipment inspections, and manage inventory levels with timely reordering to keep operations running smoothly. I also maintain all OSHA requirements, safety protocols, and permit renewals, ensuring the club remains in full compliance at all times.

I manage member concerns, billing issues, and service escalations directly, using strong communication and problem-solving skills to build trust and strengthen long-term relationships. I analyze member feedback to identify areas for improvement and implement changes that enhance our overall service standards.

I closely monitor revenue-impacting areas and consistently achieve 120%+ of our MISC goals every pay period, contributing significantly to the district’s overall performance. Through strategic planning and cross-department collaboration with sales, fitness, and facilities, I help drive quarterly goals and maintain strong brand alignment.

My focus on team development, operational efficiency, and high service standards supports a smooth-running club environment and contributes to strong member satisfaction and loyalty.

As the Assistant Operations Manager (Operations Manager in Training) at LA Fitness Missouri City–Sienna Parkway, I supported the Operations Manager in overseeing the daily functions of the club while learning the full scope of operational leadership. In this role, I assisted with supervising the front desk, kids club, and janitorial teams, helping ensure members experienced a welcoming, organized, and service-focused environment.

I supported hiring efforts, staff onboarding, schedule coordination, and training initiatives, working closely with the Operations Manager to match employee strengths with peak hours and department needs. I monitored attendance and punctuality, addressed performance concerns early, and provided coaching on service standards and member engagement strategies to promote team growth.

Operationally, I contributed to streamlining workflows, reducing service delays, and maintaining accurate completion of daily tasks. I assisted with facility walkthroughs, equipment checks, and cleanliness audits while helping manage inventory levels and facilitating timely reordering of supplies. I also gained experience in safety compliance by supporting the maintenance of OSHA requirements and club permits.

In addition to operational support, I handled member inquiries, service concerns, and billing questions, using strong communication and problem-solving skills to build positive member relationships. I collected and reviewed member feedback, identifying opportunities to improve service quality and contributing suggestions to enhance overall club operations.

Throughout my time in this role, I collaborated with the sales, fitness, and maintenance teams to support club performance goals and learned the standards required to run a successful, member-focused facility. This position strengthened my operational knowledge, leadership skills, and readiness to move into a full Operations Manager role, which I later transitioned into at the Katy Cinco-Ranch location.

As a Front Desk Customer Service Representative at LA Fitness Missouri City–Sienna Parkway, I served as the first point of contact for members and guests, ensuring a seamless and positive experience from the moment the club opened. I was trusted with independently opening the facility at 5:00 AM Monday through Friday and 8:00 AM on Saturdays, as well as closing the gym during evening shifts. This required strict reliability, punctuality, and the ability to manage the club independently during times when I was often the only employee on site.

In this role, I assisted members with check-ins, answered questions regarding gym services, directed potential and current members to the correct departments for specialized inquiries, and handled incoming calls. My position required strong multitasking skills, a professional demeanor, and the ability to remain attentive and engaged throughout long periods of front desk coverage.

I performed all opening and closing procedures, including completing daily checklists, preparing the facility for member use, turning on TVs and the steam room, organizing weights and workout areas, and checking pool and spa pH levels to ensure safety and compliance. By consistently having the club fully ready to open on time, I supported members’ routines and helped maintain the facility’s reputation for reliability.

My role demanded strong responsibility, time management, and problem-solving, as I frequently represented the company alone during early morning and late-night shifts. I developed strong communication and customer service skills by addressing member concerns, answering questions, and helping create a welcoming and organized environment.

My dedication, consistency, and ability to handle both customer-facing and operational tasks contributed to my promotion into the Assistant Operations Manager (Operations Manager in Training) position — and later into the Operations Manager role, where I expanded upon the operational and leadership foundations built during my time at the front desk.

As the Team Manager for the Baylor University Division I Women’s Volleyball program, I supported the coaching staff and athletes by coordinating daily team operations, ensuring practices and competitions ran efficiently and professionally. I maintained all team equipment, prepared courts, and managed full setup and teardown for practices, home games, and travel events, ensuring the team environment was always organized and competition-ready.

I assisted coaches during practices by filling in on the court when needed, running drills, and conducting one-on-one practice sessions with individual athletes outside of scheduled team hours. I recorded and documented game and practice film for coaching review, ensuring footage was organized, accessible, and ready for performance analysis. I also tracked game statistics and maintained accurate records used for player development and team strategy.

In this role, I managed game-day itineraries, coordinated timing for warm-ups and pre-game routines, and communicated with athletes and coaching staff to keep schedules on track. I handled all aspects of team laundry and uniform preparation to ensure players consistently had clean, organized gear.

This position required strong time management, attention to detail, physical stamina, and the ability to anticipate team needs in a fast-paced Division I athletic environment. My reliability, professionalism, and initiative in supporting both athletes and staff contributed to maintaining a high-performance culture and earning trust within a nationally competitive program.

I worked as an Administrative Assistant and Executive Assistant Intern to the CEO of a small trucking and warehousing company, serving as the first point of contact for clients, drivers, and vendors. In this role, I supported daily office operations by answering phone calls, responding to emails, greeting visitors, and managing front-desk communication with professionalism and clarity.

I assisted the CEO and office staff with data entry, preparing and updating spreadsheets, and organizing documentation related to logistics, deliveries, and warehouse operations. I completed administrative tasks such as preparing coffee, maintaining office supplies, and helping wherever needed to support smooth day-to-day operations.

As I continued working with the company over multiple seasons, I was trusted with increased responsibilities, including handling more detailed data entry, managing small administrative projects, and supporting communication between the operations team and leadership. This position strengthened my organizational skills, attention to detail, time management, and adaptability — qualities that supported my future growth in customer service, operations, and management roles.