ELLA Kanode
Stanfield,NC
Summary
Encouraging leader and analytical problem-solver with talents for team building, managing and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact agency success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Division Of Child Support Enforcement
10.2023 - Current
- Analyzes quality and performance data to support operational decision-making.
- Provides regular updates to team leadership on data cleanup efforts by communicating impediments and reporting progress toward project goals.
- Reviews data conversion reports to prioritize objectives and provide management with explanations on specific case management strategies to streamline the project.
- Serves as vCHAMPS Training Lead for Case Initiation by collaborating with training team, vCHAMPS core and expanded team, external stakeholders, executives, and staff.
- Manages training services delivered to staff capitalizing on opportunities to develop innovative training programs for a modernized and automated child support system.
- Collaborates with project stakeholders on regular basis to assess progress and make adjustments.
- Leverages project management processes, agile approach, and tools to define and execute projects.
Support Enforcement Specialist Senior
Virginia Department Of Social Services
03.2017 - 10.2023
- Led multiple projects through the planning and implementation process.
- Designed and facilitated training courses, aligning new learning development and highlighting agency's strategic goals, mission and policy.
- Implemented training assessments to collect data demonstrating effectiveness of training programs and analyzed data to implement changes to maximize performance.
- Evaluated training process and deliverables to modernize and enhance the learning experience for staff.
- Assisted teammates with conflict resolution and provided guidance regarding communicating with customers.
- Interpreted child support policy changes and synthesized information for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Clinical Social Work Intern
HopeTree Family Services
08.2021 - 12.2021
- Performed short-term therapy, provided education and responded to crisis situations.
- Performed client assessments and accurately recorded data in case file to facilitate clinical case coordination services and monitor client progress.
- Collaborated with schools, family members, Department of Social Services, and other providers to determine services and aid with treatment goals.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
School Social Work Intern
Roanoke City Schools, Hurt Park Elementary School
08.2019 - 04.2020
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to assess academic needs and determine appropriate placement.
- Supported students, teachers, and families during crisis situations.
- Monitored truancy reports, identified individual barriers, facilitated attendance programs, and evaluated client progress utilizing data analysis.
Prison Rape Elimination Act and ADA Analyst
Virginia Department Of Corrections
11.2015 - 03.2017
- Managed compliance of two federally mandated laws, Prison Rape Elimination Act (PREA) and Americans with Disabilities Act (ADA), for 15 correctional facilities in the Western Region.
- Recommended process improvements to senior management and executive staff to continually identify, analyze and improve PREA and ADA initiatives.
- Oversaw change management efforts to support implementation of PREA and ADA policies, process and culture changes.
- Analyzed contracts for auditors and vendors to monitor compliance of federal regulations and coordinate efforts with internal stakeholders.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols related to PREA and ADA.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed and interpreted PREA standards and federal laws to implement streamlined strategies to meet federal requirements.
Probation and Parole Officer
Virginia Department Of Corrections
04.2015 - 11.2015
- Served as court liaison by attending court hearings and presenting reports.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Conducted pre-sentence investigations by doing in-depth research and compiling reports.
- Identified risk and resiliency factors and developed strategies for intervention.
- Assessed needs of each client and recommended appropriate services and resources.
Casework Counselor
Virginia Department Of Corrections
07.2012 - 04.2015
- Provided comprehensive case management services, created treatment plans and connected clients to appropriate resources.
- Liaised with community partners on a reentry council to enhance opportunities and advocate for individuals with criminal records.
- Provided individual counseling services and partnered to facilitate groups.
- Administered assessments and analyzed data to monitor progress toward treatment goals.
Education
Master of Social Work -
Virginia Commonwealth University
Richmond12.2021
Bachelor of Science - Criminal Justice
Appalachian State University
Boone05.2011
Skills
- Project Management
- Supervisory Experience
- Visionary Leadership
- Performance Management
- Coaching and Development
- Data Analysis
- Planning and Coordination
- Verbal and Written Communication
- Strategic Planning
- Change Management
Timeline
Quality Assurance Specialist
Division Of Child Support Enforcement
10.2023 - Current
Clinical Social Work Intern
HopeTree Family Services
08.2021 - 12.2021
School Social Work Intern
Roanoke City Schools, Hurt Park Elementary School
08.2019 - 04.2020
Support Enforcement Specialist Senior
Virginia Department Of Social Services
03.2017 - 10.2023
Prison Rape Elimination Act and ADA Analyst
Virginia Department Of Corrections
11.2015 - 03.2017
Probation and Parole Officer
Virginia Department Of Corrections
04.2015 - 11.2015
Casework Counselor
Virginia Department Of Corrections
07.2012 - 04.2015
Master of Social Work -
Virginia Commonwealth University
Bachelor of Science - Criminal Justice
Appalachian State University
Similar Profiles
Daphne KenonDaphne Kenon
Product Owner at Division of Child Support EnforcementProduct Owner at Division of Child Support Enforcement
Kira WalkerKira Walker
Support Enforcement Specialist at Division Of Child Support EnforcementSupport Enforcement Specialist at Division Of Child Support Enforcement
Julie ColleyJulie Colley
Program Assistant and Volunteer at Cancer Support Services (The Lydia Project)Program Assistant and Volunteer at Cancer Support Services (The Lydia Project)