ELLA Kanode
Stanfield,NC
Summary
Encouraging leader and analytical problem-solver with talents for team building, managing and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact agency success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Quality Assurance Specialist
Division Of Child Support Enforcement
2023.10 - Current
- Analyzes quality and performance data to support operational decision-making.
- Provides regular updates to team leadership on data cleanup efforts by communicating impediments and reporting progress toward project goals.
- Reviews data conversion reports to prioritize objectives and provide management with explanations on specific case management strategies to streamline the project.
- Serves as vCHAMPS Training Lead for Case Initiation by collaborating with training team, vCHAMPS core and expanded team, external stakeholders, executives, and staff.
- Manages training services delivered to staff capitalizing on opportunities to develop innovative training programs for a modernized and automated child support system.
- Collaborates with project stakeholders on regular basis to assess progress and make adjustments.
- Leverages project management processes, agile approach, and tools to define and execute projects.
Support Enforcement Specialist Senior
Virginia Department Of Social Services
2017.03 - 2023.10
- Led multiple projects through the planning and implementation process.
- Designed and facilitated training courses, aligning new learning development and highlighting agency's strategic goals, mission and policy.
- Implemented training assessments to collect data demonstrating effectiveness of training programs and analyzed data to implement changes to maximize performance.
- Evaluated training process and deliverables to modernize and enhance the learning experience for staff.
- Assisted teammates with conflict resolution and provided guidance regarding communicating with customers.
- Interpreted child support policy changes and synthesized information for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Clinical Social Work Intern
HopeTree Family Services
2021.08 - 2021.12
- Performed short-term therapy, provided education and responded to crisis situations.
- Performed client assessments and accurately recorded data in case file to facilitate clinical case coordination services and monitor client progress.
- Collaborated with schools, family members, Department of Social Services, and other providers to determine services and aid with treatment goals.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
School Social Work Intern
Roanoke City Schools, Hurt Park Elementary School
2019.08 - 2020.04
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to assess academic needs and determine appropriate placement.
- Supported students, teachers, and families during crisis situations.
- Monitored truancy reports, identified individual barriers, facilitated attendance programs, and evaluated client progress utilizing data analysis.
Prison Rape Elimination Act and ADA Analyst
Virginia Department Of Corrections
2015.11 - 2017.03
- Managed compliance of two federally mandated laws, Prison Rape Elimination Act (PREA) and Americans with Disabilities Act (ADA), for 15 correctional facilities in the Western Region.
- Recommended process improvements to senior management and executive staff to continually identify, analyze and improve PREA and ADA initiatives.
- Oversaw change management efforts to support implementation of PREA and ADA policies, process and culture changes.
- Analyzed contracts for auditors and vendors to monitor compliance of federal regulations and coordinate efforts with internal stakeholders.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols related to PREA and ADA.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Analyzed and interpreted PREA standards and federal laws to implement streamlined strategies to meet federal requirements.
Probation and Parole Officer
Virginia Department Of Corrections
2015.04 - 2015.11
- Served as court liaison by attending court hearings and presenting reports.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Conducted pre-sentence investigations by doing in-depth research and compiling reports.
- Identified risk and resiliency factors and developed strategies for intervention.
- Assessed needs of each client and recommended appropriate services and resources.
Casework Counselor
Virginia Department Of Corrections
2012.07 - 2015.04
- Provided comprehensive case management services, created treatment plans and connected clients to appropriate resources.
- Liaised with community partners on a reentry council to enhance opportunities and advocate for individuals with criminal records.
- Provided individual counseling services and partnered to facilitate groups.
- Administered assessments and analyzed data to monitor progress toward treatment goals.
Education
Master of Social Work -
Virginia Commonwealth University
Richmond12.2021
Bachelor of Science - Criminal Justice
Appalachian State University
Boone05.2011
Skills
- Project Management
- Supervisory Experience
- Visionary Leadership
- Performance Management
- Coaching and Development
- Data Analysis
- Planning and Coordination
- Verbal and Written Communication
- Strategic Planning
- Change Management
Timeline
Quality Assurance Specialist
Division Of Child Support Enforcement
2023.10 - Current
Clinical Social Work Intern
HopeTree Family Services
2021.08 - 2021.12
School Social Work Intern
Roanoke City Schools, Hurt Park Elementary School
2019.08 - 2020.04
Support Enforcement Specialist Senior
Virginia Department Of Social Services
2017.03 - 2023.10
Prison Rape Elimination Act and ADA Analyst
Virginia Department Of Corrections
2015.11 - 2017.03
Probation and Parole Officer
Virginia Department Of Corrections
2015.04 - 2015.11
Casework Counselor
Virginia Department Of Corrections
2012.07 - 2015.04
Master of Social Work -
Virginia Commonwealth University
Bachelor of Science - Criminal Justice
Appalachian State University
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