Ella Kinchak
Southwick,MA
Summary
Driven nursing student enrolled in an accelerated BSN program, bringing hands-on experience in healthcare and a strong background in customer service. Proven skills in multitasking, communication, and efficiency, developed through nearly a year as a front desk medical receptionist and six years in high-demand roles as a waitress. Known for delivering exceptional service and excelling in fast-paced settings. Ready to apply both practical experience and academic knowledge to support quality patient care and professional growth in healthcare.
Overview
7
7
years of professional experience
Work History
Waitress
Crepes Tea House
West Springfield, MA
12.2017 - Current
- Excelled in great customer service
- Managed high-volume dining daily
- Kept register accurate through correct billing, payment processing, and cash management practices.
Front Office Manager
Dr. Joseph Thibault
Westfield, MA
04.2023 - 12.2023
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
Bachelor of Science - Acclerated Nursing Program
College of Our Lady of The Elms
Chicopee, MA05-2026
Liberal Arts & Science -
Holyoke Community College
Holyoke, MA05.2024
Skills
- Proficient in Customer Support
- Communication
- Multitasking
- Attention to Detail
- Office Management
- Time Efficiency
Affiliations
- Sunday School Teacher (2021 – 2024)
- The National Society of Leadership and Success (2022–2024)
- BLS Certification (05/2024)
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Front Office Manager
Dr. Joseph Thibault
04.2023 - 12.2023
Waitress
Crepes Tea House
12.2017 - Current
Bachelor of Science - Acclerated Nursing Program
College of Our Lady of The Elms
Liberal Arts & Science -
Holyoke Community College
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