Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ella King

Greenville,NC

Summary

Hardworking Waiter with four years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Overview

3
3
years of professional experience

Work History

Waitress

The Seahorse Steakhouse
Greenville, NC
11.2022 - Current
  • I perform basic math calculations when computing bills for customers' meals.
  • I check back with customers throughout meal service to ensure satisfaction.
  • I have trained new employees to perform duties.
  • I maintain polite and professional demeanor to patrons to encourage inquiries and order placements.
  • I maintain accuracy while handling payments, giving change and printing receipts for customers.
  • I provide excellent customer service by addressing any complaints or concerns promptly.
  • I greet customers, answer questions and recommend specials to increase profits.
  • I have addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Nanny

Nanny Services
Winterville, NC
01.2021 - Current
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Tutored children in multiple school subjects to boost educational performance.
  • Researched new places or activities that would be interesting and beneficial for the kids.
  • Regulated children's schedules to balance rest, learning and play.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Met and communicated regularly with parents to discuss children's activities and development.

Waitress

Japan Inn
Greenville, NC
02.2021 - 03.2022
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Collected tickets and followed proper cash-handling procedures.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

Interpersonal and Organizational Communication

East Carolina University
Greenville, NC
05-2024

Skills

  • Order Accuracy
  • Customer Service
  • Guest Relations Management
  • Sales Techniques
  • Liquor, Wine, and Food Service
  • Regulatory Compliance
  • Sales Expertise
  • Relationship Management
  • Performance Improvement

Affiliations

  • I am a member of Alpha Xi Delta and have participated in an abundant amount of philanthropy events and volunteer activities, such as selling food plates for charity, volunteering at food banks, and participating in events for children with Autism.
  • I volunteer with a non-profit organization that provides meals to people who experience food insecurity.
  • I volunteered at a daycare on campus where I helped pass out food, came up with learning activities for the children to do, and helped with nap-time.

Timeline

Waitress

The Seahorse Steakhouse
11.2022 - Current

Waitress

Japan Inn
02.2021 - 03.2022

Nanny

Nanny Services
01.2021 - Current

Interpersonal and Organizational Communication

East Carolina University
Ella King