Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ella King

Raleigh,nc
Ella King

Summary

Proven team player with a track record of enhancing customer experiences at Chick-fil-A through exceptional service and sales upselling. Skilled in multitasking and collaboration, adept at improving children's wellbeing and supporting customer needs. Achieved operational goals and increased satisfaction, demonstrating strong time management and customer care abilities.

Overview

4
years of professional experience
1
Certification

Work History

Chick-fil-A

Team Member
08.2022 - 05.2023

Job overview

• Delivered exceptional customer service in a fast-paced environment, ensuring every guest felt welcomed and valued.

• Took and fulfilled orders efficiently at the front counter and drive-thru, maintaining accuracy and attention to detail.

• Prepared food items according to Chick-fil-A’s high standards of quality, cleanliness, and presentation.

• Maintained cleanliness and organization in dining and kitchen areas, ensuring compliance with health and safety regulations.

• Handled cash and card transactions accurately, balancing registers at the end of shifts.

• Worked collaboratively with team members to achieve operational goals, including meeting service speed benchmarks.

• Assisted with inventory management by restocking supplies and communicating shortages to supervisors.

Barry’s Cafe

Server
06.2023 - 07.2023

Job overview

• Provided exceptional customer service in a fast-paced dining environment, ensuring a positive guest experience from greeting to farewell.

• Accurately took orders, communicated special requests to the kitchen, and delivered food and beverages promptly.

• Recommended menu items and upsold specials, drinks, and desserts to enhance customer satisfaction and increase sales.

• Managed multiple tables and prioritized tasks to maintain efficiency during high-volume shifts.

• Ensured cleanliness and organization of the dining area, including resetting tables and maintaining compliance with health and safety standards.

• Processed payments accurately, handled cash and credit transactions, and resolved customer inquiries or complaints professionally.

• Collaborated with kitchen staff and other team members to maintain smooth operations and timely service.

The Children’s Place

Daycare Assistant Teacher
09.2023 - 02.2024

Job overview

• Provided attentive care and supervision to children aged [insert age range, e.g., 6 months to 5 years], ensuring a safe and nurturing environment.

• Planned and implemented age-appropriate educational activities to support early childhood development, including social, cognitive, and motor skills.

• Assisted with daily routines, such as feeding, diapering, potty training, and nap schedules, while fostering a positive and engaging atmosphere.

• Encouraged creativity and teamwork through structured play, arts and crafts, storytelling, and outdoor activities.

• Maintained open communication with parents/guardians regarding children’s progress, behavior, and milestones.

• Ensured adherence to all health and safety regulations, including hygiene protocols and emergency procedures.

• Documented and monitored each child’s growth and developmental milestones, providing individualized support when needed.

Petland Raleigh

Puppy Counselor
03.2024 - 01.2025

Job overview

•Assisted customers in selecting the perfect puppy for their family, providing detailed information on breed characteristics, care needs, and compatibility.

• Built strong relationships with customers by understanding their preferences and guiding them through the puppy adoption process.

• Educated customers on proper puppy care, including feeding, grooming, training, and health requirements, ensuring a smooth transition into their homes.

• Managed daily operations, including handling inquiries, scheduling appointments, and maintaining detailed customer records.

• Ensured the health and well-being of puppies by monitoring feeding schedules, cleaning living areas, and coordinating veterinary care.

• Promoted additional products and services, such as pet supplies, training classes, and wellness programs, to meet customer needs and increase revenue.

Education

Heritage Leadership Academy
Holly Springs, NC

High School Diploma
05.2023

Skills

    Teamwork and Collaboration

    Sales and Upselling

    Time Management and Multitasking

    Customer Care and Support

    Children’s Wellbeing

    Customer Service

Certification

CPR and AED certification

Timeline

Puppy Counselor

Petland Raleigh
03.2024 - 01.2025

Daycare Assistant Teacher

The Children’s Place
09.2023 - 02.2024

Server

Barry’s Cafe
06.2023 - 07.2023

Team Member

Chick-fil-A
08.2022 - 05.2023

Heritage Leadership Academy

High School Diploma
Ella King