Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ella Kinloch

Hamilton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver, using independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Member Service Representative

Rwj Fitness & Wellness Center
08.2021 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.

Customer Service Associate

Wawa
11.2020 - 09.2021
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Education

Bachelor of Science - Management And Labor Relations

Rutgers, The State University of New Jersey
New Brunswick, NJ
06.2026

Skills

  • Customer Support
  • Time Management
  • Active Listening
  • Critical Thinking

Certification

  • CPT - Certified Personal Trainer

Timeline

Member Service Representative

Rwj Fitness & Wellness Center
08.2021 - Current

Customer Service Associate

Wawa
11.2020 - 09.2021

Bachelor of Science - Management And Labor Relations

Rutgers, The State University of New Jersey

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Ella Kinloch