Ella Lang
Brunswick,GA
Summary
Detail-oriented professional with extensive experience at International Auto Processing, excelling in data accuracy and file management. Proven ability to enhance team efficiency and streamline processes, while maintaining confidentiality. Strong problem solver with advanced Microsoft Excel skills, consistently surpassing performance standards and fostering collaboration across departments.
Overview
21
21
years of professional experience
Work History
Data Entry Clerk
International Auto Processing
02.2004 - 09.2024
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Followed established procedures to enter and process data correctly.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Increased data retrieval speed by implementing effective file organization systems.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Improved team efficiency, training new staff on data entry protocols and software.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Created spreadsheets for more efficient recordkeeping.
- Analyzed current data records to provide detailed reports.
- Updated and maintained customer information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Senior Sales Associate
Tuesday Morning
02.2006 - 06.2024
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Generated sales leads and cold called potential customers.
- Streamlined sales reporting processes for better data analysis and decision-making capabilities among management teams.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Associate of Science - Office Automation
Virginia College At Huntsville Alabama
Huntsville Alabama 05.1994
Skills
Data entry
Microsoft Excel
Word processing
Data accuracy
File management
Fast typing speed
Maintains confidentiality
Document processing
Document preparation
Professional and mature
Filing and data archiving
Data security
Time management
Attention to detail
Proofreading
Data processing
Adaptability and flexibility
Meticulous attention to detail
Mail handling
Document scanning
Problem-solving
Data management
Independent worker
Office administration
Team collaboration
Spreadsheet management
Database management
Customer relationship management
Advanced Excel spreadsheet functions
Administrative support
Invoice processing
Accuracy and attention to detail
Data integrity
Customer Service-oriented
Strong problem solver
Workflow management
Order processing
Record preparation
Bookkeeping
Data verification expertise
Work prioritization
Report analysis
Quality assurance
Quality control
Resourceful
Database maintenance
Business administration
Performance improvement
Information security
Legal administrative support
Extensive vocabulary
Medical terminology
Multi-line phone proficiency
Expense reporting
AS/400
Safety regulations
Microsoft Word
Verbal and written communication
Multitasking and organization
Record keeping
Basic math
Advanced MS office suite
Data organization
Keyboarding speed
Task coordination
Typing accuracy
Information storage
Error identification
Verifying data accuracy
Excellent communication skills
Collecting information
Proficient with database
Certified in 10-key
Data screening
10-key entry
Critical thinker
Strong interpersonal skills
Records security
Timeline
Senior Sales Associate
Tuesday Morning
02.2006 - 06.2024
Data Entry Clerk
International Auto Processing
02.2004 - 09.2024
Associate of Science - Office Automation
Virginia College At Huntsville Alabama