Summary
Overview
Work History
Education
Skills
Timeline
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Ella Lee

Plano

Summary

Dynamic managing bartender with expertise in beverage making and customer service at Haunted Castle Cafe. Successfully minimized waste through effective inventory management and trained staff to ensure high-quality service. Developed innovative cocktail menus that attracted new patrons, showcasing strong communication and engagement skills to enhance customer experiences.

Overview

2
2
years of professional experience

Work History

Managing Bartender

Haunted Castle Cafe
12.2024 - 02.2025
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.
  • Collaborated with management to create promotional events that drew in new customers and boosted revenue.

Server

Pie Tap Pizza Workshop Bar
04.2023 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Mi Cocina
10.2022 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

GED -

Plano Senior High
Plano, TX
06.2020

Skills

  • Workplace safety
  • Scheduling staff
  • Sanitation standards
  • Beverage making
  • Task delegation
  • Upselling strategies
  • Clear and effective communication
  • Engaging personality
  • Customer service expertise

Timeline

Managing Bartender

Haunted Castle Cafe
12.2024 - 02.2025

Server

Pie Tap Pizza Workshop Bar
04.2023 - 11.2024

Server

Mi Cocina
10.2022 - 04.2023

GED -

Plano Senior High

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Ella Lee