Summary
Overview
Work History
Education
Timeline
Generic

Ella Lever

Toronto

Summary

Program Manager with strong experience in the pharmaceutical sector and Patient Support Programs. Proven success in directing complex projects that boost patient access and operational effectiveness while maintaining compliance with regulations. Expertise in strategic planning, cross-functional collaboration, and vendor management. Focused on using data analytics to drive improvements and fulfill organizational goals.

Overview

5
5
years of professional experience

Work History

Program Manager

IQVIA
Toronto
05.2025 - Current
  • Led end-to-end program delivery for patient support initiatives, ensuring compliance with regulatory standards, and improving patient access to therapies.
  • Managed project timelines and cross-departmental resources to ensure successful program execution and updates.
  • Facilitated stakeholder meetings to gather requirements and address concerns promptly.
  • Collaborated with stakeholders, including pharmaceutical clients, third-party vendors, and internal leadership, to align program objectives with business goals.

Operations Coordinator

IQVIA
Halifax
10.2023 - 05.2025
  • Facilitated training for major updates to Patient Support Programs and new hire onboarding.
  • Conducted pharmacovigilance quality assurance to validate compliance with Standard Operating Procedures.
  • Identified areas for improvement in procedural documentation and operational processes.
  • Managed competing priorities to update Standard Operating Procedures, ensuring process accuracy.
  • Oversaw Program Coordinator inbox to support Program Managers by addressing client inquiries.

Social Media Projects Coordinator

SaltWire Network
11.2021 - 09.2023
  • Created, advised, and executed plans for strategies on multiple social media networks.
  • Led the development of brand awareness campaigns and assets. Identified areas of success that were leveraged into other channels.
  • Researched strategies for further brand promotion..

Boutique Associate

Aritzia
12.2021 - 08.2022
  • Provided exceptional customer service, addressing inquiries and resolving issues to ensure a positive shopping experience.

Operations Coordinator

Kangaroo Solutions
06.2021 - 08.2021
  • Lead live operations to support customers, couriers, and merchants.
  • Created social media content and advertisements to boost sales.
  • Generated sales leads to create meaningful sales for the company.

Education

Honours Bachelor of Science - Biology, General

University of Ottawa
Ottawa, ON
06.2023

Timeline

Program Manager

IQVIA
05.2025 - Current

Operations Coordinator

IQVIA
10.2023 - 05.2025

Boutique Associate

Aritzia
12.2021 - 08.2022

Social Media Projects Coordinator

SaltWire Network
11.2021 - 09.2023

Operations Coordinator

Kangaroo Solutions
06.2021 - 08.2021

Honours Bachelor of Science - Biology, General

University of Ottawa
Ella Lever