Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ELLA LIU

Ann Arbor,MI

Summary

Accomplished, service-oriented college student offering many years of team-member and management expertise. Focused and efficient with long-term experience in various specialized environments, from nursing homes to chain-stores. Motivated and organized, with demonstrated success in high-paced environments. Excited to adapt to each unique team and cares deeply about positive work culture.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Papa John's Pizza
01.2024 - 06.2024
  • Operated and received delivery instructions from in-store GPS systems.
  • Maintained accurate records of goods delivered and collected payments as required, including cash at the door.
  • Provided excellent customer service by answering inquiries about products or services being delivered, whether in-person or on the phone.
  • Balanced several deliveries in one route in a timely manner.
  • Ensured optimal performance of personal vehicle prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.

General Manager

Papa John's Pizza
01.2024 - 06.2024
  • Maintained a constant supply of high-quality, hand-made pizza dough during rush hours, monitoring proper thickness, crust, and shape.
  • Worked with industrial ovens and label machines to ensure the reliable and timely completion of each order.
  • Operated industrial dishwashers at regular intervals to clean plates, glasses, silverware, and cooking utensils, preventing a backload of dirty dishes.
  • Opened the store, which included managing inventory levels, refilling ingredients when necessary, rotating pizza dough to maintain freshness, and prepping according forecasted demands to minimize long-term costs.
  • Closed the store, which included sweeping and mopping, closing the cashiers, tabulating revenue, overseeing regular shipments, and monitoring financial performance using relevant computer programs.
  • Trained employees on duties, policies, and procedure in accordance with company policies and regulations.

Line Worker

Chopped Oliver Modern Mediterranean
06.2022 - 06.2024
  • Re-stocked, organized, and arranged service and food stations at regular intervals.
  • Packaged and stored food products appropriately for proper handling and preservation.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Prepared and cooked food items according to recipes, menus and supervisor's instructions.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared a variety of foods according to exact instructions and recipe specifications.
  • Scrubbed pots, pans and trays by hand and cleaned using industrial washing machine, lifting heavy stove equipment and ensuring proper placement.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.

Dietary Server

Oakmont Northville Senior Community
07.2022 - 10.2022
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Host

Fish Trap Inc
09.2021 - 07.2022
  • Escorted guests to proper tables or offered open seating options in bar and patio areas
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Monitored restaurant activity to determine seating and dining flow
  • Greeted patrons and coordinated table assignments to meet party preferences and requests
  • Answered phone calls to take reservations and address guest questions and concerns
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Helped bus tables and ran food patrons during high volume periods
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Education

High School Diploma -

Greenhills
06.2024

Skills

  • Leading work shifts
  • Attending to nursing home clients
  • Working in family businesses
  • Table bussing
  • Hosting and serving
  • High-volume dining
  • Hand and machine washing
  • Cashiering
  • Tabulating material and financial inventory
  • P&L management
  • Delivery driving
  • Food safety oversight

Languages

English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Japanese
Professional Working
Spanish
Elementary

Timeline

Delivery Driver

Papa John's Pizza
01.2024 - 06.2024

General Manager

Papa John's Pizza
01.2024 - 06.2024

Dietary Server

Oakmont Northville Senior Community
07.2022 - 10.2022

Line Worker

Chopped Oliver Modern Mediterranean
06.2022 - 06.2024

Host

Fish Trap Inc
09.2021 - 07.2022

High School Diploma -

Greenhills

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