Ella H. Lyden
Unicoi,TN
Summary
Dynamic and personable professional with a robust background in customer service, relationship building, and scheduling, complemented by hands-on experience in fast-paced, client-facing environments. Proven ability to communicate effectively, understand client needs, and deliver results through trust and consistent follow-through. Highly organized and detail-oriented, adept at managing bookings, client outreach, and administrative tasks—positioned for success in sales and customer-focused roles. Committed to fostering positive client relationships while driving organizational goals.
Overview
6
6
years of professional experience
Work History
Horse Training Assistant
Anderson Training Stables
08.2024 - 12.2025
- Training Eight Horses Daily
- Breaking Colts
- Training in Groundwork
- Cleaning and Maintaining Tack
- Turning out Horses
- Cleaning Stalls
- Maintaining General Care and Hygiene of Horses
- Scheduling and Providing Lessons
Yard Worker/Receptionist
On The Trail Rentals
12.2022 - 03.2023
- Necessary General Maintenance
- Facilitated the booking process for reservations, maintaining accurate records and timely confirmations.
- Conducted thorough discussions with clients via phone to ensure clarity and understanding of services offered.
- Assisted in organizing daily schedules for rentals and general tasks. Coordinated logistics for rental operations. Supported team members in managing daily responsibilities.
- Janitorial duties
Sales Associate
Farm Life Tropical Foliage
02.2020 - 04.2024
- Order and Data Entry
- Attending to Sales Calls
- Shipping Preparation
- Greet customers and build positive relationships
- Identify customer needs and recommend appropriate products or services
- Present products confidently and explain features, benefits, and pricing
- Close sales transactions and process payments accurately
- Maintain product knowledge to answer questions and handle objections
- Manage customer inquiries in person, over the phone, or via email
- Maintain organized and attractive sales displays
- Track sales activity and meet individual or team sales goals
- Handle returns, exchanges, and basic customer concerns
- Assist with inventory checks, restocking, and merchandising
- Maintain a clean, professional sales floor or workspace
Horse Exerciser/General Maintenance
Canyon Ranch
04.2024 - 08.2024
- Cleaning and Maintaining Tack
- Exercising Horses Daily
- Turning out Horses
- Cleaning Stalls
- Maintaining General Care and Hygiene of Horses
- General Maintenance
Wrangler
Winding River Resort
06.2022 - 10.2023
- Leading Trail Rides
- Head of Vet Care for Horses and Smaller Farm Animals
- Fixing Fence
- Day-to-day Barn Duties (Grooming, Tacking, Horse care, Herd Health Care)
- Customer Service
Veterinary Technician
Veterinary Specialists Incorporated
03.2021 - 03.2022
- Assisting in Surgery
- Cleaning wounds and eye infections
- Office Work
- Preparing Medications for Patients
- Making Calls to Clients
- Cleaning Office
- Booking Appointments
- Administering Medications to Patients
- Checking In Patients
- Checking Out Patients
South-East Region
NRHYa Youth Delegate
01.2020 - 12.2020
- Youth Event Planner
- Award Presenter
- Youth Meeting Host
- Representative for the South-East Region at Nationals-Oklahoma City
Education
BBA - Business Administration
Purdue
05-2027
Associate Degree -
Le Tourneau University & Modern States
Longview, TXHigh School Graduate - undefined
State of Florida
01.2020
Skills
- Driving Fifth Wheel and Bumper Pull Trailers
- Digital photography
- Showing Reining Horses
- Training Horses
- Proficient in QuickBooks
- Excel spreadsheet management
- Veterinary assistance at Goodman Performance Horses
- Veterinary wound care
Languages
English
Timeline
Horse Training Assistant
Anderson Training Stables
08.2024 - 12.2025
Horse Exerciser/General Maintenance
Canyon Ranch
04.2024 - 08.2024
Yard Worker/Receptionist
On The Trail Rentals
12.2022 - 03.2023
Wrangler
Winding River Resort
06.2022 - 10.2023
Veterinary Technician
Veterinary Specialists Incorporated
03.2021 - 03.2022
Sales Associate
Farm Life Tropical Foliage
02.2020 - 04.2024
South-East Region
NRHYa Youth Delegate
01.2020 - 12.2020
High School Graduate - undefined
State of Florida
BBA - Business Administration
Purdue
Associate Degree -
Le Tourneau University & Modern States
AWARDS
SRFHA/NRHA 2020 Youth 14-18 Champion, Mid Atlantic Derby Finalist, NRHA National Youth Affiliate 2018, 2019, SRFHA Alumni Futurity Reserve Champion 2020, Heart of Dixie Reining Horse Association 2019 Non-Pro Level 1&2 Reserve Champion