Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Ella Mack

Lewisville,TX

Summary

Highly-motivated and positive employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering any skill or task. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Leader

Panera Bread
Lewisville, TX
06.2022 - Current
  • Established clear expectations for employees, providing guidance when needed.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Learned and assisted all areas of the store to best help team members with any task at hand (barista, food lines, front counter, busser, dish, and drive thru)
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Liberty High School
Frisco, TX
05-2024

Skills

  • Complaint resolution
  • Mentoring
  • Team Supervision
  • Coaching
  • Cash Handling
  • Team motivation
  • Issue Resolution
  • Complex Problem-Solving
  • Giving Constructive Feedback
  • Problem-Solving
  • Staff Training
  • Teamwork and Collaboration
  • Conflict Resolution
  • Leadership
  • Attention to Detail
  • Goal Setting
  • People Management
  • Leading Team Meetings
  • Team building
  • Time Management
  • Task Prioritization
  • Customer Complaint Resolution
  • Guest Services
  • Telephone management
  • Positive and cheerful
  • Outgoing and Friendly

Accomplishments

  • earned multiple pins for warmth and exceeding customer service expectations
  • have been mentioned very positively in the yelp reviews on our restaurant specifically

Languages

English
Native/ Bilingual
American Sign Language
Professional

Certification

  • food handlers

Timeline

Team Leader

Panera Bread
06.2022 - Current

High School Diploma -

Liberty High School

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Ella Mack