Ella Martin
Mobile,AL
Summary
Dependable Patient Access Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
10
10
years of professional experience
Work History
Senior Reconciliation Rep
American Specialty Health
08.2023 - Current
- Enhanced accuracy in financial reconciliation by meticulously reviewing and analyzing transactions.
- Streamlined reconciliation process by identifying discrepancies and implementing corrective actions.
- Reduced errors in account balances with thorough analysis of financial statements and supporting documentation.
- Improved efficiency in resolving issues, promptly addressing discrepancies between internal records and external reports.
- Supported internal audits by preparing detailed reports and providing relevant documentation as needed.
Member Service Representative
United Healthcare
12.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated customers about billing, payment processing and support policies and procedures.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Checked documentation for accuracy and validity on updated systems.
Patient Access Representative
GetixHealth
08.2018 - 12.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified patient insurance eligibility and entered patient information into system.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Technical Support Representative
Alorica
01.2014 - 07.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Documented support interactions for future reference.
Education
Associate of Science - Medical Assisting
Fortis College-Mobile
Mobile, AL2019
High School Diploma -
Cf Vigor High School
Mobile, AL05.2014
Skills
- Member Relations
- Electronic Health Records Systems
- Payment Processing
- Medical Terminology
- Insurance Company Knowledge
- Demographics Information
- Patient Registration
- Data Entry
- Eligibility Determinations
- Patient Admission
- Call Center Operations
- Verbal and Written Communication
- Prior Authorization Processing
- Account Reconciliation
Timeline
Senior Reconciliation Rep
American Specialty Health
08.2023 - Current
Member Service Representative
United Healthcare
12.2022 - 08.2023
Patient Access Representative
GetixHealth
08.2018 - 12.2022
Technical Support Representative
Alorica
01.2014 - 07.2018
Associate of Science - Medical Assisting
Fortis College-Mobile
High School Diploma -
Cf Vigor High School
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