Ella Matheson
Salt Lake City,UT
Summary
Eager food service employee always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level barista position. Ready to help team achieve company goals. Has experience with mixing drinks and taking orders along with preparing and serving food.
Overview
4
4
years of professional experience
Work History
Lifeguard
Northwest Recreation Center
07.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Customer Service Cashier
Rasing Canes
03.2022 - 04.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Harmons Grocery Store
08.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Shift Leader
Fiiz Drinks
05.2019 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Salt Lake Center For Science Education
Salt Lake City, UT06.2023
Skills
- Needs Assessment
- Safety Oversight
- First Aid
- Emergency Response
- Swim Instruction
- Swimming Lessons
- Training and Mentoring
- General Maintenance
- Chemical Level Testing
- Strong Communicator
- CPR Certified
Timeline
Cashier
Harmons Grocery Store
08.2022 - 10.2022
Lifeguard
Northwest Recreation Center
07.2022 - Current
Customer Service Cashier
Rasing Canes
03.2022 - 04.2023
Shift Leader
Fiiz Drinks
05.2019 - 04.2022
High School Diploma -
Salt Lake Center For Science Education
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