Ella McBride
Boston,Massachusetts
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Dedicated professional with a background in customer service and care management.
Skilled in developing educational programs and maintaining a positive environment, ensuring customer satisfaction while providing compassionate support to individuals with developmental needs. Dedicated professional with a background in customer service and care management. Skilled in developing educational programs and maintaining a positive environment, ensuring customer satisfaction while providing compassionate support to individuals with developmental needs.
Overview
1
1
year of professional experience
Work History
Wildlife Intern
Phoenix Wildlife Center
Phoenix, MD
05.2025 - 08.2025
- Assisted in wildlife rehabilitation efforts under supervision of experienced staff.
- Collaborated with team members to develop care plans for injured wildlife.
- Treated animal injuries and diseases and studied sickness transmission.
- Participated in educational outreach programs to promote wildlife conservation awareness.
- Developed educational programs on local wildlife conservation topics to be presented to school groups.
- Maintained cleanliness and organization of animal enclosures and equipment areas.
- Performed routine maintenance duties such as building fences or cleaning enclosures at a rehabilitation center or sanctuary.
- Monitored animal behavior patterns in their natural habitats to gather insights. in their natural environment.
- Identified and classified animals by analyzing characteristics and traits.
Caretaker
Trellis ABA services
Baltimore, Maryland
06.2024 - 08.2025
- Delivered individualized and group ABA therapy to children with autism, enhancing their development within a home setting.
- Administered daily care and supervision for children with developmental needs, fostering a safe and supportive environment.
- Coordinated household errands, ensuring timely completion of tasks to support family needs. and other essential duties.
- Transported passengers safely and efficiently to their designated destinations.
Snack Bar Attendant
Hallandale Country Club, Inc.
Phoenix, Maryland
06.2024 - 09.2024
- Prepared and served a variety of snacks to customers efficiently.
- Maintained cleanliness and organization of the snack bar area consistently.
- Assisted customers with menu selection and answered inquiries promptly.
- Operated cash register and processed customer transactions accurately.
- Collaborated with team members to enhance customer service experience effectively.
- Followed food safety guidelines to ensure quality and hygiene standards.
- Monitored inventory levels and reported shortages to management regularly.
- Stocked shelves and replenished supplies to ensure availability of products.
- Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
- Delivered prepared food and beverage items promptly to customers' tables and bar area.
- Provided excellent customer service by anticipating guest needs and addressing them quickly and efficiently.
- Performed additional tasks assigned by management team.
- Discarded expired goods on a daily basis according to company policy.
- Adhered to local health regulations regarding food preparation and storage practices.
Education
High School Diploma -
Park School of Baltimore
Baltimore 06-2025
Bachelor of Science - Psychology
Suffolk University
Boston, Massachusetts, MASkills
- Team collaboration
- Wildlife conservation
- Care management
- Customer service
- Calm under pressure
- Decision-making
- Active listening
- Task prioritization
- Leadership
- Maintenance & repair
- Multitasking Abilities
- Conflict resolution
- Child supervision
- Good judgement
- Public speaking
- Reasoning
- Policy reinforcement
- Team supervision
- Friendly, positive attitude
- Relationship building
- Verbal communication
- Organization
- Problem-solving
- Flexible and adaptable
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
Volunteer
Timeline
Wildlife Intern
Phoenix Wildlife Center
05.2025 - 08.2025
Caretaker
Trellis ABA services
06.2024 - 08.2025
Snack Bar Attendant
Hallandale Country Club, Inc.
06.2024 - 09.2024
High School Diploma -
Park School of Baltimore
Bachelor of Science - Psychology
Suffolk University