Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ella McNeill

Alpharetta,GA

Summary

Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 1 year in the restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Shift Leader

Chick FIL A
05.2022 - 11.2023
  • Conducted research into new areas of services that could benefit the organization's creative aspects
  • Managed a full-time schedule even when enrolled in school
  • Became a lead trainer within 6 months of being an employee.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Education

HIGH SCHOOL DIPLOMA -

Milton Highschool
Milton, GA
06.2023

Skills

  • Team Leadership
  • Project Management
  • Verbal And Written Communication
  • Complex Problem-Solving
  • Coaching And Mentoring
  • Employee Training
  • Managing Multiple Tasks
  • Overseeing Employees
  • Customer Service Management
  • POS System Operation
  • Team Collaboration and Leadership
  • Staff Supervision
  • Staff Education and Training
  • Strong Verbal and Written Communication
  • Rules Enforcement
  • Problem-Solving
  • POS Deletions
  • Quality Inspections
  • Professional Appearance
  • Role Modeling

Personal Information

Title: Manager

Timeline

Shift Leader

Chick FIL A
05.2022 - 11.2023

HIGH SCHOOL DIPLOMA -

Milton Highschool

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Ella McNeill