Summary
Overview
Work History
Education
Skills
References
Membershipsandorganizations
Certification
Languages
Timeline
Generic

Ella M Dehli

Waukon,IA

Summary

Professional with experience in customer service and retail environments. Adept at handling transactions, managing inventory, and ensuring customer satisfaction. Strong focus on teamwork and flexibility to adapt to changing needs. Reliable, efficient, and skilled in communication and problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Babysitter

People Around Town
01.2014 - Current
  • Cared for infants, toddlers and young children and older children in their homes
  • Made sure to keep the kids entertained and not on screens
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Reassured children when upset providing emotional support and stability.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Administered medications by following strict instructions from parents.
  • Fostered safe and nurturing environment, closely monitoring children's activities.

Barista/ Cashier/Waitress

Magpie Cafe and Coffeehouse
08.2023 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Front End Clerk

Dollar Fresh Market
07.2020 - 08.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Arts -

NICC
Calmar, IA
08-2025

Early Childhood Diploma -

Northeast Iowa Community College
Calmar, IA
11.2024

Graduate -

Waukon High School
Waukon, IA
05.2023

Skills

  • Learns quickly
  • Works in a fast paced environment
  • Communicates well with adults
  • Communicates well with children
  • Organizes work space efficiently
  • Shows compassion
  • Dependability
  • Reliability and punctuality
  • Maintaining safe environment
  • Exceptional customer service
  • Cleanliness
  • Active listener

References

  • Nicole Brodeck M.Ed., Early Childhood Education Instructor, Northeast Iowa Community College, PO Box 400, Calmar, IA, 52132, brodbeckn@nicc.edu, (844) 642-2338 Ext. 1470
  • Angela Larson, Baby sit for her twins, 26 8th Ave NW, Waukon, IA, 52172, 1 (319)-361-6663
  • Emily Moore, Watch her children when needed, 575 4th St. SE, Waukon, IA, 52172, 563-340-1797, emmyann419@gmail.com

Membershipsandorganizations

  • Luther League, Church Treasurer, 2022
  • Cheerleading
  • Choir
  • Band
  • FBLA
  • Drumline
  • Jazz band
  • Girl Scouts in middle and some of high school

Certification

  • Adult and Pediatric First Aid/CPR/AED – American Red Cross.
  • Early Childhood Education (ECE) Credential - Various State Boards or National Associations.
  • Safe Sitter® Certified Babysitter – Safe Sitter, Inc.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • First Aid Certification - American Red Cross or St John Ambulance.
  • CPR/AED Certification
  • [State] Driver's License

Languages

Spanish
Limited Working

Timeline

Barista/ Cashier/Waitress

Magpie Cafe and Coffeehouse
08.2023 - 06.2024

Front End Clerk

Dollar Fresh Market
07.2020 - 08.2023

Babysitter

People Around Town
01.2014 - Current

Early Childhood Diploma -

Northeast Iowa Community College

Graduate -

Waukon High School

Associate of Arts -

NICC

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Ella M Dehli