Ella Metcalf
Corvallis,OR
Summary
Extensive crisis intervention experience with expertise in conflict resolution and emotional support, along with experience managing a residential group home with 1:1 staffing. Ability to assess and react to complex situations, providing immediate and effective guidance. House manager experience, being on-call for staff and clients in times of crisis and advocating for client's needs and rights to outside contacts. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure, as well as training staff and ensuring a high standard of care and supported individuals. Reliable and empathetic, fostering trust and safety for individuals in crisis.
Overview
4
4
years of professional experience
Work History
Childcare
- 6+ years of experience caring for many different families, 1 year experience with infant care, traveling with four young children as extra help two years in a row
House Manager
Personalized Independence
01.2025 - Current
- Trained and directed staff through emergency response protocols effectively during crisis situations.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Interviewed and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
Direct Support Professional
Personalized Independence
10.2023 - 01.2025
- Supported individuals with behavioral developmental disabilities, administered medications, and ensured client safety while maximizing independence
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized behavior management plans to address challenging behaviors, promoting a safe environment for all.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Package Handler
FedEx
06.2023 - 09.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
Production Assistant
Oregon State University Printing and Mailing Services
01.2023 - 05.2023
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Compiled and managed comprehensive filing systems for production documents, improving access to critical information.
Front Desk & Kids Care
Muv Fitness
04.2022 - 09.2022
- Represented the company at the front desk and assisted in collecting monthly dues, as well as ensuring child safety
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
School Exercise Coach
Gilbert Heights Elementary
04.2022 - 06.2022
- Elementary school exercise facilitator in spring after school program, engaging children k-5 in organized sports and outdoor activities
Restaurant Host
Olive Garden
08.2021 - 03.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Farm Hand
Wingham Farms
07.2021 - 09.2021
- Animal care, yard work, construction assistance, speciality in organization and cleaning - seasonal position
Food Handler & Cashier
Which Wich Superior Sandwiches
01.2021 - 05.2021
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
Education
Bachelor of Science - Psychology
Oregon State University
Corvallis, OR03.2025
Skills
- Behavioral support & crisis management
- Staff training and development
- Decision-making & policy and procedure implementation of person-centered care plans
- Professional relationships & effective verbal and written communication
- Medication management & administration
- Emotional regulation and leadership
Timeline
House Manager
Personalized Independence
01.2025 - Current
Direct Support Professional
Personalized Independence
10.2023 - 01.2025
Package Handler
FedEx
06.2023 - 09.2023
Production Assistant
Oregon State University Printing and Mailing Services
01.2023 - 05.2023
Front Desk & Kids Care
Muv Fitness
04.2022 - 09.2022
School Exercise Coach
Gilbert Heights Elementary
04.2022 - 06.2022
Restaurant Host
Olive Garden
08.2021 - 03.2022
Farm Hand
Wingham Farms
07.2021 - 09.2021
Food Handler & Cashier
Which Wich Superior Sandwiches
01.2021 - 05.2021
Childcare
Bachelor of Science - Psychology
Oregon State University
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