Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Morris

Richmond,VA

Summary

Dynamic professional with a diverse background in customer service and team management, notably as Head Lifeguard at Swim Metro Management. Excelled in emergency response and conflict resolution, enhancing public safety and customer satisfaction. Demonstrated expertise in cash handling and customer communication, driving positive outcomes and efficient operations. Proven team player, committed to achieving and exceeding goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Snack Bar Cashier

Tuckahoe Village West Recreation Association
05.2023 - Current
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Responded to customer complaints to help resolve issues.
  • Maintained clean, organized workspace according to operational standards.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Consistently provided friendly service to promote better customer engagement.

Head Lifeguard

Swim Metro Management
03.2023 - Current
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
  • Responded to life-threatening emergencies and provided first aid.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • Conducted maintenance checks and repairs regulary on pool equipment to enhance safety.
  • Conducted patrols to identify and help those in need of immediate care and assistance.

Food Delivery Driver

DoorDash
12.2021 - Current
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

CNA Student

University of Kentucky
02.2024 - 03.2024
  • Transported patients between rooms and appointments or testing locations.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Baker

Entrepreneurship
06.2020 - 06.2023
  • Maintained accurate inventory of baking supplies and ingredients.
  • Frosted and iced cakes, cupcakes, and cookies.
  • Developed recipes for new products and improved existing recipes.
  • Produced consistently high-quality baked goods for customers.
  • Analyzed customer preferences to design and create tailored products.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Cleaned and maintained kitchen equipment and oven.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Bachelor of Science - Nursing

University of Kentucky
Lexington, KY
12.2027

High School Diploma -

Mills E. Godwin High School
Richmond, VA
06.2023

Skills

  • Product presentation
  • Cash handling expertise
  • Customer traffic management
  • Group and individual instruction
  • Emergency Response
  • Staff Supervision
  • Pool operations
  • First and CPR instruction
  • Public Safety
  • Team Management
  • Conflict Resolution
  • Customer Service
  • Incident Reporting
  • Safety oversight
  • Pool Maintenance
  • Weather Monitoring
  • Rules Enforcement
  • Equipment Inspection
  • Payment handling
  • Safe Food Handling
  • Motor Vehicle Operation
  • Customer Communication
  • GPS Navigation
  • Smartphone operation
  • Cake Decorating
  • Team Player
  • Patient Safety
  • Vital signs monitoring
  • Basic Life Support
  • Feeding Assistance
  • Professional Bedside Manner
  • Healthcare ethics
  • Mobility Assistance
  • Patient Positioning
  • Care Monitoring

Timeline

CNA Student

University of Kentucky
02.2024 - 03.2024

Snack Bar Cashier

Tuckahoe Village West Recreation Association
05.2023 - Current

Head Lifeguard

Swim Metro Management
03.2023 - Current

Food Delivery Driver

DoorDash
12.2021 - Current

Baker

Entrepreneurship
06.2020 - 06.2023

Bachelor of Science - Nursing

University of Kentucky

High School Diploma -

Mills E. Godwin High School
Ella Morris