Ella Myers
Ypsilanti,MI
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
10
10
years of professional experience
Work History
Childcare Intern
Children's Creative Center
06.2016 - 09.2019
- Interacted with customers by phone or in-person to provide information.
- Charity work, specifically interacting with a diverse public in equity and inclusion.
- Worked on projects using knowledge gained in the real world to put together projects to best help the kids involved in the program.
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Read and told stories to promote and support overall language development.
- Helped with creation of age-appropriate activities to keep children positively engaged such as arts and crafts or sports games.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Taught children to organize toys, wash hands, and share by leading by example.
Babysitter
03.2016 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Promoted language development skills through reading and storytelling.
- Engaged with children on individual basis to build positive relationships.
- Assisted with light housekeeping duties as well as running errands.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Offered age-appropriate, fun and educational activities for children ranging in age from six months to sixth grade.
Volunteer
Alpha House
01.2014 - 12.2019
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Used strong interpersonal communication skills to convey information to others.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Organized toy drop-off for disadvantaged populations during holiday season.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
Youth Mentor Volunteer
El Concilio Kalamazoo
01.2024 - 03.2024
- Celebrated successes and milestones achieved by mentees, reinforcing their progress and motivating continued personal growth.
- Provided emotional support and guidance to mentees, fostering self-confidence and resilience.
- Promoted community involvement by coordinating volunteer opportunities for mentees.
- Collaborated with other volunteers to develop effective mentorship programs for at-risk youth.
- Monitored progress of each mentee, tracking improvements in academic performance, social skills, and emotional wellbeing.
- Honored confidentiality agreements while maintaining open lines of communication with program coordinators regarding any concerns about mentee welfare or safety issues.
- Enhanced youth engagement by employing creative and interactive mentoring strategies.
- Developed personalized strategies for time management, organization, study habits, test-taking techniques that improved academic success rates among mentees.
- Served as a positive role model, demonstrating strong values and ethical behavior.
- Built one-on-one relationships and friendship with mentees
Tutor
Skyline High School
02.2020 - 06.2023
- Collaborated with peers to complete homework assignments, identify skills and correct weaknesses.
- Planned lessons for allotted time to strengthen confidence in subject matter and build skills.
- Identified learning needs and implemented fun and engaging learning activities to help peers advance.
- Taught peers remotely via pre-recorded and live video sessions.
- Educated peers on study tips and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Editor
Wordvice
01.2018 - Current
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Worked under strict deadlines and diverse clientele.
- Provided concise and constructive editorial feedback to writers by showing areas that were unclear grammatically or had blatant plot holes.
- Communicated directly with client to assess stories and improve quality of work.
- Reviewed each fiction piece for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
- Devised attention-grabbing titles and summaries for each piece.
Server
Go! Ice Cream
06.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Processed sales transactions for cash, debit, and credit purchases.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Hand made cones and helped refill containers for stock ice cream.
Social Media Manager
Hot Topic
06.2022 - 04.2023
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
Sales Associate
Hot Topic
06.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
HomeGoods
09.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Skyline High School
Ann Arbor, MI06.2023
Skills
- CPR training
- Food Preparation
- Food borne illness training
- POS experience
- Inventory experience
- Microsoft, Google, Adobe familiarity
- Money Handling
- Social Media skills
- Excellent people skills
- Housekeeping
- Multilingual Abilities
- Infection Control Policies
Timeline
Youth Mentor Volunteer
El Concilio Kalamazoo
01.2024 - 03.2024
Server
Go! Ice Cream
06.2023 - 08.2023
Social Media Manager
Hot Topic
06.2022 - 04.2023
Sales Associate
Hot Topic
06.2022 - 04.2023
Sales Associate
HomeGoods
09.2021 - 09.2022
Tutor
Skyline High School
02.2020 - 06.2023
Editor
Wordvice
01.2018 - Current
Childcare Intern
Children's Creative Center
06.2016 - 09.2019
Babysitter
03.2016 - Current
Volunteer
Alpha House
01.2014 - 12.2019
High School Diploma -
Skyline High School
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