Ella Nefzger
Meridian,ID
Summary
Proactive Customer Relations Assistant with great experience in guest services and organization. Skilled in inventory management, customer transportation, and delivering engaging orientations. Strong problem-solving abilities and effective communication skills contribute to high customer satisfaction and loyalty.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Relations Assistant
Mackay Wilderness River Trips
05.2018 - Current
- Managed inventory of materials used to make river packages for customers planning to go on the Salmon river.
- Created pre-packaged duffle bags full of necessary items for guests who were joining us on the Salmon river.
- Transported guests to and from the local airport before and after their river rafting journey.
- Presented various orientations to large groups of guests to help them prepare for their multi-day white water rafting trip.
- Utilized problem-solving skills to effectively handle challenging situations with customers, resulting in positive outcomes and lasting relationships.
- Streamlined communication processes for improved customer experience and increased loyalty.
- Frequently drove to the Mackay Warehouse in Stanley, ID to drop off equipment for the company.
- Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
- Collaborated with team members to identify areas of improvement in customer service, resulting in higher satisfaction ratings.
- Exhibited high energy and professionalism when dealing guests and other Mackay members.
Education
Boise State University
Boise, ID 08.2021 - 05.2024
High School Diploma -
Rocky Mountain High School
Meridian, ID05.2021
Skills
- Typing Speed
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Complaint Handling
- Computer Skills
Certification
- Elementary Spanish Certificate
Timeline
Boise State University
08.2021 - 05.2024
Customer Relations Assistant
Mackay Wilderness River Trips
05.2018 - Current
High School Diploma -
Rocky Mountain High School
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