Ella Nefzger
Meridian,ID
Summary
Great experience in guest services and organization. Skilled in inventory management and delivering engaging orientations. Uses strong problem-solving abilities, and effective communication skills, that contribute to high customer satisfaction and loyalty. Demonstrated ability to achieve goals through effective communication and understanding of customer needs. Highly motivated, with a background in retail sales, skilled in customer service and product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Volcom
Boise, ID
11.2024 - Current
- Demonstrated knowledge of store products and services.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer complaints in a professional manner.
- Stocked shelves with merchandise according to company standards.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Customer Relations Assistant
Mackay Wilderness River Trips
Boise , ID
05.2018 - 09.2024
- Managed inventory of materials used to make river packages for customers planning to go on the Salmon river.
- Created pre-packaged duffle bags full of necessary items for guests who were joining us on the Salmon river.
- Transported guests to and from the local airport before and after their river rafting journey.
- Presented various orientations to large groups of guests to help them prepare for their multi-day white water rafting trip.
- Utilized problem-solving skills to effectively handle challenging situations with customers, resulting in positive outcomes and lasting relationships.
- Streamlined communication processes for improved customer experience and increased loyalty.
- Frequently drove to the Mackay Warehouse in Stanley, ID to drop off equipment for the company.
- Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
- Collaborated with team members to identify areas of improvement in customer service, resulting in higher satisfaction ratings.
- Exhibited high energy and professionalism when dealing guests and other Mackay members.
Education
Bachelor of Science - Criminal Justice
Boise State University
Boise, ID12-2024
Skills
- Typing Speed
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Complaint Handling
- Computer Skills
Certification
- Elementary Spanish Certificate, Boise State University, 2024
Timeline
Retail Sales Associate
Volcom
11.2024 - Current
Customer Relations Assistant
Mackay Wilderness River Trips
05.2018 - 09.2024
Bachelor of Science - Criminal Justice
Boise State University