Ella O'Brien
Honolulu
Summary
I am a dynamic and versatile professional with hands on experience in customer service, social media management, childcare and academic support. Skilled in communication, organization, and fostering meaningful connections, I am passionate about helping others be their best selves and creating positive and impactful experiences in every role I take on.
Overview
2
2
years of professional experience
Work History
After-School Leader
Kama’aina Kids
Honolulu
12.2024 - Current
- Provided academic support by assisting students with daily homework assignments and reinforcing key concepts to improve understanding and confidence.
- Communicated regularly with parents to provide updates on student progress and answer questions they may have.
- Promoted diversity and inclusion by maintaining a welcoming environment for children of all backgrounds.
- Took initiative to identify students individual learning needs and tailored support strategies, demonstrating strong problem solving skills and adaptable work ethic.
- Organized special events such as showcases, presentations, and field trips.
Receptionist & Social Media Manager
Unalome House Medical Spa
Severna Park
11.2023 - 08.2024
- Delivered exceptional customer service by welcoming clients, scheduling appointments, and managing inquiries to ensure a smooth and professional experience
- Maintained accurate client medical records and coordinated daily operations, including handling payments and maintaining a clean, organized front desk
- Recommend personalized skincare products to clients, effectively explaining their benefits and uses, resulting in increased product sales and customer satisfaction
- Developed and executed social media strategies to increase brand visibility, engagement, and client retention
- Monitored analytics by collaborating with the team to track performance, identify trends, and adjust campaigns to achieve growth objectives
- Managed front desk operations and social media accounts, enhancing patient experience and online engagement
Gymnastics Coach
Thrive Gymnastics
Severna Park
05.2023 - 07.2024
- Designed and implemented age-appropriate training programs for athletes aged 2-18, focusing on skill development, strength, flexibility, and confidence
- Provided individualized coaching to address the unique needs and goals of each athlete
- Created a positive and inclusive environment that encouraged teamwork, discipline, and a love for gymnastics
- Worked with parents and staff to track athletes progress and provide updates
- Built strong connections with athletes by teaching valuable life lessons ensuring personal growth beyond gymnastics
Day Care Employee
YMCA
Severna Park
06.2023 - 11.2023
- Provided attentive, nurturing care for children ranging from infancy to preschool, ensuring their safety, well-being, and development in a structured environment
- Built strong, trusting relationships with children and their families by maintaining open communication and offering updates on progress and milestones
- Created a warm and inclusive environment that encouraged creativity, curiosity, and positive interactions among children
- Modeled values such as kindness, patience, and respect, helping children build a strong foundation for future learning and relationships
Education
Bachelor of Social Science - Sociology
University of Hawaii At Manoa
Honolulu, HI05-2028
High School Diploma -
Severna Park High School
Severna Park05.2024
Skills
- Effective Communication - Experienced in working with clients of all ages with professionalism and empathy
- Time Management & Organization - Ability to consistently keep schedules, tasks and environments in order in fast-paced settings while adjusting to shifting priorities
- Customer Service & Sales - Proven ability to connect with people, understand their needs and confidently offer service
- Teamwork & Collaboration - Known for building strong relationships with both coworkers and customers through collaboration, solving problems and clear communication
- Social Media Management - Skilled in planning and executing content strategies to boost engagement and promote brand recognition
Timeline
After-School Leader
Kama’aina Kids
12.2024 - Current
Receptionist & Social Media Manager
Unalome House Medical Spa
11.2023 - 08.2024
Day Care Employee
YMCA
06.2023 - 11.2023
Gymnastics Coach
Thrive Gymnastics
05.2023 - 07.2024
Bachelor of Social Science - Sociology
University of Hawaii At Manoa
High School Diploma -
Severna Park High School