Ella Pater
Flagstaff,AZ
Summary
I am dependable and hard working with a lot of knowledge and experience in the beauty industry. I worked for a high end salon for four years, recommending beauty products and tips. I work well with guests to promote a high return rate and positive reviews. Creating a good work environment and guest satisfaction is of utmost importance for me.
Overview
4
4
years of professional experience
Work History
Guest Coordinator
Serenity Couture Salon And Spa
10.2019 - 08.2023
- Worked with different departments to ensure seamless guest experiences from check-in to checkout.
- Helped clients find the right hair, makeup and skin care products for their routine.
- Developed relationships with repeat clients, resulting in increased loyalty and return visits.
- Handled guest complaints with empathy and professionalism, resolving issues whenever possible to maintain positive relationships.
- Contributed to increased overall revenue by upselling room upgrades, packages, and additional services during the booking process.
- Maintained detailed records of guest preferences and requests to provide personalized service during future visits.
Server
Creative Cuisines
08.2021 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Nursing
Northern Arizona University
Flagstaff, AZ12.2026
High School Diploma -
John Marshall Senior High School
Rochester, MN06.2022
Skills
- Telephone Etiquette
- Problem Solving
- Detail Orientation
- Guest Relations
- Reservations Management
- Training and Mentoring
Timeline
Server
Creative Cuisines
08.2021 - 07.2023
Guest Coordinator
Serenity Couture Salon And Spa
10.2019 - 08.2023
No Degree - Nursing
Northern Arizona University
High School Diploma -
John Marshall Senior High School
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