Ella Phillips
Pike Road,AL
Summary
Hardworking employee enthusiastic about learning more in the field of business inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Trustworthy and dedicated sales associate with over five years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
5
5
years of professional experience
Work History
Sales Associate/Cashier/Content Social Media Manager
The Namedropper and Storkland
12.2018 - Current
- Developed and implemented strategic social media marketing plans
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction
- Applied strong problem-solving and interpersonal skills to resolve conflict
- Helped customers by answering questions by phone, email, social media messaging sites
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and implemented sales strategies to increase profits.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Server/ Hostess
Pies and Pints Montgomery
07.2022 - 03.2023
- Greet guests
- Serve food and beverages to guests
- Communicate with guests and staff to stay on schedule
- Resolve guest complaints with friendly and knowledgeable service
- Display enthusiasm and knowledge about the restaurant’s services and products
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served over 60 guests several times due to customer service skills
Education
Bachelor of Science - Interdisciplinary Studies- Business Administration
Faulkner University
Montgomery, AL05.2024
Auburn University Montgomery
05.2021
Skills
- Great verbal and written communication
- Excellent people skills
- Effective Time Management
- Adaptable to any environment
- POS System Knowledge
- Flexible, can be wherever needed
- High energy, positive attitude
- Leadership skills
- Creative when solving problems
- Social media literate
- Proficient with computers and technology
- Excellent Customer Service
Timeline
Server/ Hostess
Pies and Pints Montgomery
07.2022 - 03.2023
Sales Associate/Cashier/Content Social Media Manager
The Namedropper and Storkland
12.2018 - Current
Bachelor of Science - Interdisciplinary Studies- Business Administration
Faulkner University
Auburn University Montgomery
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