Overview
Work History
Education
Skills
Timeline
Generic

Ella Ploetz

San Marcos,TX

Overview

5
5
years of professional experience

Work History

Host

Texas Roadhouse
09.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.

Social Media and Scheduling Conflicts

Austin Pole Vault And Throws
05.2023 - Current
  • Conducted daily updates to social media profiles to boost company online presence.
  • Regularly monitored competitor activity on social channels, identifying key learnings to inform future strategy decisions.
  • Crafted compelling copy that effectively communicated brand messaging while adhering to established guidelines and tone of voice requirements.
  • Developed visually appealing, on-brand graphics for use across various social media platforms.
  • Monitored and responded to customer feedback on social channels, fostering positive relationships between clients and their target audience.
  • Moderated social media accounts for constructive, brand-appropriate communications.
  • Researched relevant industry trends to develop engaging, topical social media content.

Swim Instructor

Nitro Swimming
04.2020 - 08.2024
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
  • Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.


Education

No Degree - Public Relations

Texas State University
San Marcos, TX
05.2026

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Adaptable to change
  • Team player mentality
  • Detail Oriented

Timeline

Host

Texas Roadhouse
09.2023 - Current

Social Media and Scheduling Conflicts

Austin Pole Vault And Throws
05.2023 - Current

Swim Instructor

Nitro Swimming
04.2020 - 08.2024

No Degree - Public Relations

Texas State University

Similar Profiles

CREATE PROFILE
Ella Ploetz