Ella Pospisil

I help manage the daily operations of the library and ensure that patrons have a positive and productive experience. I assist visitors in locating books, resources, and digital materials, and I help with checkouts, returns, and shelving. I maintain organization and accuracy within the catalog system, keeping materials properly sorted and accessible. I also support library programs, events, and research services by providing information and guidance to students, staff, and community members. Additionally, I help maintain a quiet, welcoming environment and contribute to the smooth functioning of the library through attention to detail, strong communication skills, and a commitment to excellent service.

I communicate with customers to provide information about products, services, and company policies. I handle inquiries and resolve complaints promptly and professionally while maintaining a positive and helpful attitude. I process orders, returns, and payments, update customer accounts, and ensure all interactions are accurately recorded in company systems. I focus on building and maintaining strong relationships by showing empathy, patience, and professionalism in every interaction. Additionally, I share feedback with management about common customer concerns and suggest improvements to enhance service quality and overall customer satisfaction.