Ella P'Simer
Oxford,MI
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
The Walt Disney Company
01.2025 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Parks Attendant
Addison Oaks Oakland County Park
03.2021 - Current
- Managed campground reservations efficiently, ensuring seamless booking processes for visitors.
- Provided exceptional customer service to park guests, addressing inquiries, and resolving issues promptly and courteously.
- Proficiently utilized specialized software such as RecTrac and WebTrac to streamline administrative tasks and maintain accurate records.
- Demonstrated in-depth knowledge of park amenities, guiding visitors to appropriate facilities and activities based on their interests and needs.
- Collaborated with team members to enhance the overall visitor experience and promote park services and events effectively.
- Proficiently managed high volumes of incoming calls, demonstrating clear communication and active listening skills to address inquiries and provide assistance.
Sustainable Management Intern
John Ball Zoo
01.2024 - 05.2024
- Acquired comprehensive research skills in sustainability measurement tools, enhancing understanding of environmental impact assessment methodologies.
- Engaged in executive-level interactions, participating in meetings with board members to discuss sustainability initiatives and strategies.
- Crafted executive summaries and business proposals, effectively communicating research findings and recommendations to senior leadership.
- Gained insight into zoo industry standards and practices through understanding of AZA initiatives, fostering a deeper understanding of sustainability with the context of wildlife conservation.
- Familiarized myself with industry technology including ESG (Environmental, Social, and Governance), SASB (Sustainability Accounting Standards Board), GRI (Global Reporting Initiative), and B-Corps, expanding knowledge of sustainable business practices and reporting standards.
Education
Bachelor of Science - Sustainable Business
Aquinas College
Grand Rapids, MI12-2024
Skills
- Adaptability under pressure
- Food safety
- Guest services
- Cross-functional teamwork
- Corporate social responsibility
- Cash handling proficiency
- Recreational programming
- Attention to detail
- Reliability and punctuality
- Cross-training capabilities
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Food and Beverage Attendant
The Walt Disney Company
01.2025 - Current
Sustainable Management Intern
John Ball Zoo
01.2024 - 05.2024
Parks Attendant
Addison Oaks Oakland County Park
03.2021 - Current
Bachelor of Science - Sustainable Business
Aquinas College
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