Ella Rollings
Columbia,SC
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
14
14
years of professional experience
Work History
Assistant Operations Manager
D R Horton
10.2023 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Communicated with customers to assess satisfaction with products and services received.
Operations Coordinator
D R Horton
09.2017 - 10.2023
- Provided direction and guidance to internal teams in order to achieve targets.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
Sales Agent
D R Horton
11.2014 - 11.2017
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Information Technology Specialist
United States Army
06.2010 - 12.2012
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Education
Master of Arts - Management & Leadership
Webster University
St Louis, MO12.2022
MBA - Business Administration
Webster University
St Louis, MO12.2022
Bachelor of Arts - Management
Webster University
St Louis, MO06.2019
Skills
- Profitability and Revenue Generation
- Process Improvement
- Employee Supervision
- Team Leadership
- Cross-functional Collaboration
- Problem Solving
- Organizational Skills
Timeline
Assistant Operations Manager
D R Horton
10.2023 - Current
Operations Coordinator
D R Horton
09.2017 - 10.2023
Sales Agent
D R Horton
11.2014 - 11.2017
Information Technology Specialist
United States Army
06.2010 - 12.2012
Master of Arts - Management & Leadership
Webster University
MBA - Business Administration
Webster University
Bachelor of Arts - Management
Webster University
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