Ella Russell
Greensboro,NC
Summary
Enthusiastic and diligent customer service professional with a strong commitment to contributing to team success through hard work, attention to detail, and excellent organizational skills. Demonstrated ability to adapt and thrive in high-pressure environments. Highly skilled in computer knowledge and motivated to continuously learn, grow, and excel. Proven experience in policy development and staff management procedures that have positively impacted overall morale and productivity.
Overview
7
7
years of professional experience
Work History
Certified Personal Care Assistant
Choice Behavioral Mental Health Services
07.2019 - 01.2021
- Maintain confidentiality of records relating to clients' treatment. Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships. Guide clients in the development of skills or strategies for dealing with their problems. Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes. Prepare and maintain all required treatment records and reports. Evaluate clients' physical or mental condition, based on a review of client information
Front Desk / Auditor
Holiday Inn Express-Greensboro Airport
01.2018 - 07.2019
- Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit to establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Keep records of room availability and guests' accounts, manually or using computers. Post charges, to ledgers manually or by using computers. Compute bills, collect payments, and make changes for guests. Record guest comments or complaints, referring customers to managers as necessary.
- Rehired February 2022
Inspector/Packer
Ralph Lauren -High Point, NC
04.2014 - 06.2015
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. Obtain merchandise from bins or shelves. Complete order receipts. Place merchandise on conveyors leading to wrapping areas. Requisition additional materials, supplies, and equipment
Education
High School Diploma - undefined
Potomac Center
01.2003
Skills
- Leadership
- Organization
- Problem-solving
- Teamwork
Timeline
Certified Personal Care Assistant
Choice Behavioral Mental Health Services
07.2019 - 01.2021
Front Desk / Auditor
Holiday Inn Express-Greensboro Airport
01.2018 - 07.2019
Inspector/Packer
Ralph Lauren -High Point, NC
04.2014 - 06.2015
High School Diploma - undefined
Potomac Center
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