Ella Santana
Ormond Beach,FL
Summary
Enthusiastic and compassionate Patient Care Technician and Unit Liaison with four years of hands-on clinical experience, dedicated to providing exceptional patient support and fostering a positive healthcare environment. Proven ability to effectively communicate with patients, families, and medical staff, ensuring seamless coordination of care. Committed to continuous professional development and eager to contribute skills and knowledge to the team at Select Specialty. Seeking a full-time position that allows for growth while making a meaningful impact in patient care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unit Liaison /Patient Care Tech
Advent Health
01.2021 - 01.2024
- Calling routine and stat consultation
- Monitoring telemetry
- Monitoring PAL (Patient Access List)
- Calling And Responding to all codes
- Hourly rounding
- Q4/ Q6 Vital monitoring
- Providing and assisting with wound care.
Childcare Educator
Jordan Academy
Ormond Beach, FL
04.2016 - 01.2021
- Plan and implement developmentally appropriate lessons
- Create a positive, engaging classroom environment
- Incorporate play-based learning activities
- Foster positive relationships with children, families, and staff
- Assess and document student progress
- Use various teaching methods such as storytelling, music, art, and hands-on activities
- Ensure health, safety, and well-being of children
- Collaborate with assistants, staff, and administrators
- Promote readiness skills for kindergarten
- Model positive behavior, patience, and respect
Medical Assistant
Dr.Luis F Anez Md
Jacksonville, FL
05.2007 - 11.2008
- Assisted healthcare providers with patient examinations and procedures, ensuring a smooth workflow.
- Managed patient records using electronic health record systems, enhancing data accuracy and accessibility.
- Trained new medical assistants on office protocols and patient care standards, fostering team competency.
- Coordinated patient appointments and follow-ups, improving scheduling efficiency and reducing wait times.
- Administered vaccinations and medications under physician supervision, maintaining compliance with safety regulations.
Education
Associate Nursing Degree - Healthcare
Daytona College
Ormond Beach, FL09-2025
Associate degree - undefined
Keiser University
02.2023
Certificate - Healthcare
Dynamic Phlebotomy
Jacksonville, FL05-2020
Skills
- Effective communication
- Conflict resolution skills
- Dispute resolution
- Ability to thrive in high-pressure environments
- Cultural sensitivity
- Collaborative teamwork
Certification
Certified Mental Health First AID -2024
- Trained to recognize signs of depression, anxiety, psychosis, and substance use disorders
- Skilled in crisis response, de-escalation, and suicide prevention techniques
- Provided initial support and referral to professional resources during mental health crises
- Promote awareness and reduce stigma surrounding mental health in healthcare and community settings
Timeline
Unit Liaison /Patient Care Tech
Advent Health
01.2021 - 01.2024
Childcare Educator
Jordan Academy
04.2016 - 01.2021
Medical Assistant
Dr.Luis F Anez Md
05.2007 - 11.2008
Associate degree - undefined
Keiser University
Associate Nursing Degree - Healthcare
Daytona College
Certificate - Healthcare
Dynamic Phlebotomy