Ella Shriver
Rivesville,WV
Summary
Caring and empathetic DCW with 10+ years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Courteous professional with substantial experience in DCW industry. Skilled at monitoring client vitals, conducting light housekeeping, and providing personal care. Communicative and responsive individual with over 10+ years of experience.
Direct care professional well-versed in assisting multiple individuals to meet medical and emotional needs. Trained in appointment, medication, and household management. Devoted to providing companionship and attentive care.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Direct Care Worker
West Virginia Choice
05.2018 - 01.2022
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Kept clients engaged in social networks and communities for personal health and growth.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Documented vitals, behaviors, and medications in client medical records.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Retail Keyholder
Payless Shoe Source
04.2008 - 11.2011
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Opened and closed store at proper times for reliable services.
- Rearranged racks and shelving based on seasonal planograms.
- Performed category maintenance by rotating products according to company product rotation policy.
- Assisted store cashiers during peak sales times.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Balanced cash registers at end of shift and filled out necessary reports.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Cashier
Shop-n-Save
06.1994 - 08.1996
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Business/Management
Fairmont State University
Fairmont, WV05-2013
Skills
- Case management experience
- Behavior redirection
- Quality program protocols
- Community activities
- Client documentation
- Behavioral management
- Mobility assistance
- Meal preparation
- Progress documentation
- Care plan assessment
- First aid and safety
- Client safety and first aid
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
Timeline
Direct Care Worker
West Virginia Choice
05.2018 - 01.2022
Retail Keyholder
Payless Shoe Source
04.2008 - 11.2011
Cashier
Shop-n-Save
06.1994 - 08.1996
Bachelor of Arts - Business/Management
Fairmont State University
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