Ella Spence
Department Assistant Manager
Rock Island,IL
Summary
Service-oriented Sales Manager with more than 3 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
4
4
years of professional experience
Work History
Assistant Department Manager
Hy-Vee
Milan, IL
09.2018 - Current
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Maximized productivity and profitability by balancing sales and expenses.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Introduced new methods, practices and systems to reduce turnaround time.
- Complied with established internal controls and policies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed orders for 130+ customers per day.
Barista Trainer
Starbucks
Moline, Illinois
09.2019 - 03.2020
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages which improved customer satisfaction.
- Connected with 70+ customers each day.
Education
Associate of Arts - Communications
Black Hawk College
Moline, ILCurrent
Skills
- Management of Financial Resources
- Business Relationship Management
- Customer Interaction
- Professional Relationships
- Persuasive Negotiations
- Handling Complaints and Inquiries
- Strategic Business Initiatives
- Reporting and Performance Analysis
Timeline
Barista Trainer
Starbucks
09.2019 - 03.2020
Assistant Department Manager
Hy-Vee
09.2018 - Current
Associate of Arts - Communications
Black Hawk College
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