Ella Steel
Los Angeles,United States of America
Summary
Highly skilled and dedicated Server with six years of extensive experience in the hospitality industry. Demonstrating a proven track record of providing exceptional service and ensuring guest satisfaction in diverse restaurant settings. Possessing a thorough understanding of food and beverage operations, menu offerings, and best practices in customer engagement. Adept at efficiently managing busy dining areas while upholding the highest standards of professionalism and efficiency.
Overview
1
1
year of professional experience
Work History
Server
Mauros Cafe
- Greeted and seated guests, delivering exceptional first impressions and providing menus while offering personalized recommendations based on individual preferences
- Effectively communicated with the kitchen and bar staff to ensure timely and accurate order delivery, maintaining a smooth flow of service during peak hours.
Server
Il Piccolino
- Collaborated with team members to execute special events and promotions, contributing to a successful increase in repeat business
- Trained and mentored new servers, sharing best practices and imparting in-depth knowledge of restaurant procedures to facilitate their smooth integration into the team.
Server
Cara Hotel
- Demonstrated a keen attention to detail in processing transactions, handling payments, and maintaining accurate records, ensuring seamless financial transactions
- Proactively addressed guest concerns, deescalating issues to achieve swift resolutions and enhance overall guest satisfaction and loyalty.
Server
Mr T Los Angeles
- Conflict Resolution: Proven expertise in resolving customer concerns with tact and diplomacy, ensuring prompt resolution and guest satisfaction
- Team Player: Collaborative and reliable team member, contributing to a harmonious work environment and supporting fellow staff members to achieve collective goals.
Server
Casa Madera
07.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Skills
- Leadership
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Management Skills
- Communication Skills
- Highly Motivated
- Customer Service
Timeline
Server
Casa Madera
07.2023 - Current
Server
Mauros Cafe
Server
Il Piccolino
Server
Cara Hotel
Server
Mr T Los Angeles
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